QA Technical Service Representative

Tremco Construction Products Group; Columbus (OH); On-site; USD 28,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with company match

Company Pension Plan

Continuing education

Job summary

Tremco Construction Products Group is hiring a QA Technical Service Representative to ensure quality on installed roofing systems. The role involves leading patch and repair work, estimating materials and labor, and performing site inspections to support quality control.

You will collaborate with field teams, document work accurately, and communicate with customers and sales staff to ensure satisfaction. Travel and safety compliance are essential.

Qualifications

• High school diploma or GED required.
• Prior supervisory experience and ability to manage people and tasks.
• Experience with roof patch and repair on commercial systems.
• Knowledge of basic tools used in commercial roofing.
• Experience monitoring and maintaining quality control.
• Functional computer skills and safety training/OSHA knowledge.
• Ability to manage expenses and plan/work multiple priorities.

Responsibilities

• Lead technician performing patch and repair on Tremco roof systems as directed.
• Estimate material and labor quantities for patch and repair.
• Perform job site inspections related to quality assurance and adjustments.
• Conduct detailed roof inspections to diagnose issues.
• Communicate with customers, sales reps, field staff, and internal personnel.
• Provide accurate, timely documentation and ensure customer satisfaction.
• Travel as required and coordinate with field representatives and supervisors.

Skills

Roofing experience

Supervisory skills

OSHA safety knowledge

Planning & organization

Customer service

Independent & team work

Driver's license

Travel readiness

English reading/writing

Expense management

Education

High school diploma or GED

Tools

Basic roofing tools

Job description

JOB DESCRIPTION The QA Technical Service Representative is responsible for the timely delivery of services as they relate to the quality assurance of Tremco's installed roofing systems within their respective region.

Duties/Responsibilities, Core knowledge:

• Lead Technician performing roof patch and repair as necessary and determined by the Quality Assurance Group on Tremco Incorporated roof systems (BUR, Modified Bitumen, Single Ply, Fluid Applied, etc.).
• Estimate material and labor quantities for roof patch and repair.
• Perform Job Site Inspections as they relate to quality assurance and/or adjustment work.
• Perform detailed roof inspections to diagnose and troubleshoot issues and/or concerns.
• Work with local WTI Field Representatives and/or Supervisors as required or necessary.
• Provide accurate and timely documentation to ensure that all work was completed properly and that the customer is fully satisfied.
• Conduct and foster professional and timely communication (via email, voicemail, in person) with the customers, sales reps, field staff, and internal company personnel on all work-related matters.
• Demonstrate working knowledge of all services provided.
• Perform any other duty and/or project as required or assigned by the QA Assurance Group.

Skills, Qualifications, Experience, Special Physical Requirements:

• High school diploma or GED
• Prior supervisory skills and ability to manage people and tasks
• Prior roofing experience including patch and repair skills
• Knowledge and ability to use basic tools associated with commercial roofing
• Knowledge and experience monitoring and maintaining Quality Control
• Functional computer skills
• Safety training and OSHA knowledge with a commitment to safety at all times
• Understanding and ability to manage expenses
• Planning and organizational skills.
• Able to juggle multiple priorities and demonstrate good task management
• Work independently, as well as in a team environment, to solve problems and delegate assignments
• Excellent customer service skills and ability to build relationships
• Ability to climb up and down interior/exterior ladders to access roofs (minimum of 20 ft) and carry basic hand tools, equipment and/or material up to approx. 100 lbs. over long distances
• Capable of walking along roof top edges (no fear of heights, good balance, etc.)
• Ability to handle prolonged exposure to outside weather conditions (heat, cold, etc.)
• Ability to travel out of town including overnight travel
• Must have transportation and a valid driver's license
• Ability to work weekends and/or holidays if needed
• Ability to pass pre-employment drug test
• Ability to read, write and speak English

The hourly rate for applicants in this position generally ranges between $20 and $33.

Benefits: Tremco offers a variety of benefits to its employees, including not limited to:

• health insurance
• paid time off
• 401(k) with company match
• Company Pension Plan
• continuing education

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity or disability.

ABOUT US

Tremco Construction Products Group (CPG) brings together Tremco Incorporated's Commercial Sealants & Waterproofing and Roofing & Building Maintenance operating divisions; Dryvit Systems, Inc.; Nudura Inc.; Willseal; Weatherproofing Technologies, Inc. and Weatherproofing Technologies Canada, Inc.

Structures with Tremco CPG systems are easier to build and maintain, virtually impervious to the elements, and can provide any look desired. Six-sided solutions from Tremco CPG companies deliver demonstrable performance at the lowest possible life-cycle cost, and stop leaks before they happen through ongoing maintenance programs. Building owners gain the peace of mind that comes with industry-leading system warranties - all from a single source platform.