PROGRAM MONITORING SUPERVISOR

Arizona State Government; Phoenix (AZ); On-site; USD 53,000 - 55,000; Full time

Benefits offered by this job

Health insurance

ASRS retirement

Paid time off

Parental leave

Tuition reimbursement

Wellness plans

Rideshare subsidy

Public Transit subsidy

Job summary

The Arizona Department of Economic Security, Division of Developmental Disabilities, is seeking a Program Monitoring Supervisor in Phoenix. You will supervise professional staff, conduct field reviews, and ensure program compliance with federal and state requirements.

Responsibilities include providing training, on-site supervision, and supporting corrective actions while coordinating with other divisions to implement policies.

Qualifications

• Experience with supervising professional staff and providing coaching.
• Ability to train and mentor a diverse workforce and conduct performance appraisals.
• Familiarity with monitoring procedures and regulatory compliance.

Responsibilities

• Direct supervision of professional staff and on-site monitoring.
• Provide training, coaching, and performance feedback.
• Ensure quality of work products and adherence to program standards.
• Assist in policy development and interdepartmental coordination.
• Act as designee in the absence of the Monitoring Manager.

Skills

Data analysis

Problem solving

Time management

Team leadership

Multitasking

Tools

Databases

Spreadsheets

Job description

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

PROGRAM MONITORING SUPERVISOR

Job Location

Division of Developmental Disabilities

4000 North Central Avenue, Phoenix, Arizona 85012

Salary

$53,000.00-$55,000.00

Grade

19

Closing Date

September 14, 2026

Job Summary

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come join the DES Team!

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Program Monitoring Supervisor. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision‑making and engagement in the community.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Job Duties

• Provides direct supervision for professional staff. Provides training, coaching and support to a diverse workforce. Completes performance appraisals, performance monitoring, on‑site supervisory visits, performance action plans. Provides on‑call supports to monitors in the field. Ensures the implementation of monitoring schedules. Completes field reviews. Interviews members in‑person. Drives to licensed residential settings and certified service settings to complete interrater reliability functions.
• Ensures consistency of program monitoring procedures, quality of work products, reporting is complete, accurate, and references specific programmatic standards.
• Provides technical assistance and training to Division staff and provider agencies to ensure federal, state and contractual requirements are met. Recommends Corrective Action when appropriate, as well as ensuring follow‑up is completed with providers who are under Corrective Action.
• Assists in the development and implementation of policies, procedures and guidelines to define systems and operations relevant to Program Monitoring operations.
• Participates in interdepartmental meetings and work groups as assigned. Acts as the Assistant Monitoring Manager's designee in their absence.

Knowledge, Skills & Abilities (KSAs)

Knowledge in:

• Federal and state laws and agency rules, regulations, policies and procedures surrounding DDD practices
• Investigation practices and interviewing techniques
• Risk management practices
• History, values and rights associated with the field of developmental disabilities
• Quality Management

Skills In:

• Assess, review and analyze situations and data
• Problem solving moderate to complex situations
• Prioritizing and multi‑tasking to meet time lines
• Time management
• Leading a team
• Maintaining professionalism in stressful situations

Ability to:

• Evaluate data and documents
• Applying laws, rules, regulations, and policies
• Read, comprehend, interpret and apply policy, procedures and contracts
• Write clear, succinct and accurate regulatory and general correspondence
• Relate with multi‑level of employees and organization personnel
• Plan and organize moderate to complex work
• Work independently with minimal supervision
• Supervise staff

Selective Preference(s)

The ideal candidate for this position will have:

• 2 years experience working with vulnerable populations (e.g., developmental disabilities, geriatric, behavioral health, etc.) and at least 1 year of direct supervisory experience. Experience using databases and spreadsheets is desirable.

Pre-Employment Requirements

• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions.
• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class‑appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to Driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operated a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) (R2‑10‑201.11)).
• Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statutes 41‑1968 in order to work with children and vulnerable adults.
• Candidates for this position shall be subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S. 8‑804 and the Adult Protective Services Registry pursuant to A.R.S. 46‑459.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E‑Verify).

Benefits

• Affordable medical, dental, life, and short‑term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long‑term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly‑placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

Learn more about the Paid Parental Leave programhere. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

Retirement

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long‑Term Disability (LTD) program after a 27‑week waiting period. The ASRS defined benefit plan provides for life‑long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax‑deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us

For questions about this career opportunity, please contact Kari Nagler at 480‑536‑2513 or [e-mail].

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation, such as a sign language interpreter or an alternative format by contacting 480‑536‑2513 or [e-mail]. Requests should be made as early as possible to allow time to arrange the accommodation.