Job Title: QA Manager (Manual)
Location: Sunrise, FL (Hybrid)
- Define test strategies, test plans, estimations, and regression testing packs.
- Lead testing initiatives for card and payment enhancements, pricing, statements, and regulatory changes.
- Automation
- Build and scale test automation frameworks using Playwright, Selenium, or equivalent tools.
- Integrate automation frameworks with CI/CD pipelines.
- Drive API test automation for payment services.
- Test Execution
- Oversee functional, integration, end-to-end, regression, API, and database testing.
- Perform SQL-based data validation across relational databases.
- Ensure comprehensive test coverage and quality standards.
- Defect Management and Governance
- Lead defect triage meetings and manage defect resolution.
- Establish quality metrics, KPIs, and dashboards.
- Drive root-cause analysis and reduce defect leakage.
- UAT and Release Management
- Coordinate User Acceptance Testing (UAT) with business teams.
- Support Go/No-Go decisions.
- Provide testing sign-off and ensure production release readiness.
- QA Processes and Standards
- Establish and improve QA processes, templates, and testing standards.
- Contribute to Testing Center of Excellence (TCOE) practices.
- Drive continuous improvement across testing activities.
- Team and Stakeholder Management
- Lead onsite/offshore QA teams.
- Collaborate with product owners, business analysts, developers, and system owners.
- Participate in Agile ceremonies and backlog refinement.
- Test Environments and Data Management
- Ensure test environments and test data are ready for each testing phase.
- Follow data protection and security standards.
Key Responsibilities
- Define test strategies, test plans, estimations, and regression testing packs.
- Lead testing initiatives for card and payment enhancements, pricing, statements, and regulatory changes.
- Automation
- Build and scale test automation frameworks using Playwright, Selenium, or equivalent tools.
- Integrate automation frameworks with CI/CD pipelines.
- Drive API test automation for payment services.
- Test Execution
- Oversee functional, integration, end-to-end, regression, API, and database testing.
- Perform SQL-based data validation across relational databases.
- Ensure comprehensive test coverage and quality standards.
- Defect Management and Governance
- Lead defect triage meetings and manage defect resolution.
- Establish quality metrics, KPIs, and dashboards.
- Drive root-cause analysis and reduce defect leakage.
- UAT and Release Management
- Coordinate User Acceptance Testing (UAT) with business teams.
- Support Go/No-Go decisions.
- Provide testing sign-off and ensure production release readiness.
- QA Processes and Standards
- Establish and improve QA processes, templates, and testing standards.
- Contribute to Testing Center of Excellence (TCOE) practices.
- Drive continuous improvement across testing activities.
- Team and Stakeholder Management
- Lead onsite/offshore QA teams.
- Collaborate with product owners, business analysts, developers, and system owners.
- Participate in Agile ceremonies and backlog refinement.Test Environments and Data Management
- Ensure test environments and test data are ready for each testing phase.
- Follow data protection and security standards.
Required Qualifications
- 10+ years of experience in Software Quality Assurance.
- 5+ years of experience in QA/Test Management for enterprise programs.
- Experience managing onsite/offshore QA teams of 10+ engineers.
- Strong experience in Agile delivery methodologies.
- Hands-on experience with test automation tools such as Playwright (JavaScript/TypeScript), Selenium, or equivalent.
- Strong API testing experience using Postman, SoapUI, or REST APIs.
- Strong SQL skills for database testing and data validation.
- Experience with Jira and HP ALM.
- Experience with test dashboards, reporting, and quality metrics.
Preferred Qualifications
- Experience with card processing platforms such as:
- VisionPLUS (CMS, CDM, LMS)
- Fiserv Optis (FDR)
- TS2
Experience with card portfolio migrations or issuer/platform conversions.Knowledge of payment rails, payment APIs, and SWIFT messaging.Experience with mainframe testing and accounting/GL reconciliation.Exposure to AWS or Google Cloud Platform.Knowledge of CI/CD pipelines.Experience with AI-assisted testing tools such as Microsoft Copilot.Experience testing GenAI and agentic applications.Experience establishing a Testing Center of Excellence (TCOE) or QA governance model.