QA Manager: Maintenance & Engineering Excellence

Alaska Air Group; SeaTac (WA); Hybrid; USD 120,000 - 181,000; Full time

Benefits offered by this job

Free stand-by travel privileges

Comprehensive well-being programs

Generous 401k match

Annual bonus plans

Paid time off

Job summary

Alaska Airlines is seeking a Manager Quality Assurance (QA) within Maintenance & Engineering to execute the QA strategy and lead a team of auditors. The role focuses on process understanding, risk assessment, and robust audit methodology to uphold safety and compliance across CAMP, SMS, and engineering processes.

The position requires 5+ years in operational process auditing or related leadership, plus 2+ years leading teams, with strong analytical and communication skills and a relevant degree

Qualifications

• 5 years of experience in operational process auditing, or equivalent in maintenance leadership.
• 2 years of leadership experience.
• Bachelor’s degree, with a focus in a discipline related to this role, or an additional two years of relevant training/experience in lieu of this degree.
• Strong analytical skills, process-driven, and a strong safety advocate.
• Excellent communication (e.g., verbal, written, and listening) and interpersonal skills.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• Strong communication (e.g., verbal, written, presentation) and interpersonal skills, with the ability to create collaborative relationships.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Responsibilities

• Lead team of auditors while using effective time management to stay within time/budget constraints and maintaining quality standards to generate a high level of auditee satisfaction.
• Ensure QA surveillance activities continuously support and provide feedback to the Alaska Airlines Continuous Airworthiness Maintenance Program (CAMP), Engineering process oversight, and Safety Management System (SMS).
• Assign QA resources to ensure coverage of all auditing requirements, including Alaska Airlines internal Maintenance & Engineering practices.
• Ongoing surveillance and approval of third-party maintenance providers.
• Reviews supporting the Coordinating Agency for Supplier Evaluation (C.A.S.E.) program and maintaining AS membership in the program.
• IATA Fuel Quality Pool (IFQP) assessments.
• Partner with the Director Quality Assurance to participate in QA risk assessments and evaluate audit coverage, leveraging audits results and evolving business priorities to guide, adjust, and provide input into the strategy of the annual audit plan(s).
• Make decisions related to the quality and acceptance of audit work products, ensuring comprehensive and accurate results, appropriate root-cause determinations, and timely communication of audit findings to senior leadership while liaising with Alaska Safety to utilize the SMS as a tool to quantify surveillance risk.
• Prepare formal written reports, backed by adequate evidence, to support audit conclusions.
• Evaluate the corrective actions taken by management and third-party vendors to ensure findings are effectively addressed and resolved and oversee tracking, assessment, and resolution of corrective actions by auditors.
• Support the Data Analysis Group (DAG) and the Safety Review Board (SRB) by presenting summaries of audit results, root cause analysis, and trend identification.
• Liaison to Federal Aviation Administration (FAA) on all Maintenance Provider List (MPL) issues and maintain the MPL in accordance with requirements of the Code of Federal Aviation Regulation (CFAR) 121.368(h).
• Partner with management to develop risk-based tools and techniques to strengthen operational programs, processes, and controls.
• Develop people through effective performance management and ongoing feedback, focusing on delegation for stretch assignments, growing and developing the team for capacity and growth, looking at performance across the team, and time management.

Skills

Auditing

Leadership

Analytical thinking

Communication

MS Office

Education

Bachelor's degree

Tools

MS Office

Job description

Alaska Airlines is seeking a Manager Quality Assurance (QA) within Maintenance & Engineering to execute the QA strategy and lead a team of auditors. The role focuses on process understanding, risk assessment, and robust audit methodology to uphold safety and compliance across CAMP, SMS, and engineering processes.

The position requires 5+ years in operational process auditing or related leadership, plus 2+ years leading teams, with strong analytical and communication skills and a relevant degree