QA Manager

thechempetitivegroupllc; United States; Remote; USD 115,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K plan with generous match

Parental Leave

Professional Development budget

Job summary

CG Life is seeking a QA Manager to lead quality assurance strategy and execution across digital marketing and technology projects, ensuring high quality and regulatory compliance.

This remote role is available to candidates in the Central or Eastern Time Zone and involves leading QA team, defining standards, and collaborating with engineering, analytics, and delivery teams.

Qualifications

• 6-10+ years in Quality Assurance with leadership in digital/tech agencies.
• Strong QA across websites, CMS, email marketing, and analytics.
• Experience validating analytics tracking and data accuracy.
• Familiar with privacy and compliance in digital marketing data.
• Experience with QA/test management and defect tracking tools.
• Exposure to automation frameworks and CI practices.
• Strong SQL for data verification.
• Hands-on testing of email automation platforms (SFMC, Marketo).
• Able to communicate testing outcomes to non-technical stakeholders.
• Experience supporting pharmaceutical or regulated digital marketing programs.
• Experience managing QA teams and scaling them.

Responsibilities

• Lead and manage the QA team to ensure high-quality execution across digital workstreams.
• Define and maintain QA standards, processes, and workflows aligned to pharma digital marketing.
• Ensure testing coverage includes functional accuracy, data integrity, tracking, accessibility, and compliance.
• Partner with Engineering, Digital Strategy, Analytics, and Delivery teams to validate requirements and risks.
• Establish and monitor quality metrics for delivery readiness and defect trends.
• Own QA tooling and documentation supporting test planning, execution, and defect management.
• Manage QA resourcing, capacity, and prioritization across client programs.
• Lead hiring, onboarding, and development of QA team members.
• Drive resolution of defects with development and platform teams.
• Serve as primary quality contact across departments for alignment.
• Identify opportunities for standardization, automation and modernization.
• Other duties as assigned.

Skills

QA leadership

QA practices

Analytics verification

SQL queries

Email testing

Regulatory compliance

Stakeholder communication

Tools

AEM

SFEC

Sitecore

JIRA

Marketo

SFMC

Job description

Job Overview:

The QA Manager is responsible for leading quality assurance strategy, execution, and continuous improvement across digital and technical projects. Success in this role means delivering consistently high-quality, reliable, and compliant work while enabling teams to move efficiently and with confidence. The QA Manager oversees people, processes, and tooling to ensure quality is embedded throughout the delivery lifecycle. This role plays a critical part in supporting the agency's commitment to excellence across client-facing digital experiences.

This is a remote position available to candidates residing in the Central or Eastern Time Zone.

Key Responsibilities, including but not limited to:

• Lead and manage the QA team to ensure consistent, high-quality execution across digital marketing and technology workstreams.
• Define and maintain QA standards, processes, and workflows aligned to pharma digital marketing, regulatory requirements, and agency delivery models.
• Ensure testing coverage includes functional accuracy, data integrity, tracking, accessibility, cross-browser/device compatibility, and compliance requirements.
• Partner with Engineering, Digital Strategy, Media, Analytics, and Delivery teams to validate requirements and identify risks early.
• Establish and monitor quality metrics to assess delivery readiness, defect trends, and overall quality performance.
• Own QA tooling and documentation supporting test planning, execution, and defect management.
• Manage QA resourcing, capacity, and prioritization across concurrent client programs.
• Lead hiring, onboarding, and development of QA team members.
• Drive resolution of critical defects and quality issues through collaboration with development and platform teams.
• Serve as the primary quality point of contact across departments to ensure alignment and accountability.
• Identify and seize opportunities for standardization, automation and modernization
• Other duties as assigned.

Qualifications and Skills:

• 6-10+ years of experience in Quality Assurance, including leadership experience within a digital marketing or technology agency environment.
• Strong working knowledge of QA practices across websites, CMS platforms (AEM, SFEC, Sitecore, etc), email marketing, paid media, display advertising, and analytics implementations.
• Experience validating analytics tracking, tag management, media pixels, and data accuracy across platforms.
• Familiarity with privacy, consent, and compliance requirements related to digital marketing data in regulated environments.
• Experience using QA, test management, and defect tracking tools to support structured testing and release readiness.
• Exposure to automation frameworks and continuous integration practices to support regression and efficiency efforts.
• Strong analytical skills, including experience writing and validating complex SQL queries for data verification.
• Hands-on experience testing email automation platforms (SFMC, Marketo, etc).
• Strong organizational and problem-solving skills, with the ability to proactively identify risks and drive resolution.
• Ability to clearly communicate technical concepts, testing outcomes, and quality risks to non-technical stakeholders and clients.
• Direct experience supporting pharmaceutical or other regulated digital marketing programs.
• Demonstrated ability to ensure quality across analytics, media, email, and web workstreams while managing multiple priorities.
• Experience managing and scaling quality assurance teams.

Benefits:

• Medical, Dental & Vision Insurance. We cover a generous portion of employee contributions
• 401K plan. We invest in present and future you, which is why we offer a generous match and immediate vesting on our plan
• Parental Leave. Generous paid time off for parents to bond with their newest addition
• Professional Development. Each employee has an annual budget to allocate to professional development opportunities. Employees are encouraged to take a workshop, attend a webinar, join associations, and do anything else that will help them grow in their careers.
• And more! We offer flexible time off, life insurance, LTD, a robust employee assistance program, and more!
• At CG Life, we recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. As required by law in this state, the estimated salary range for this position is $115,000 - $130,000 USD and represents our good faith estimate as to what our ideal candidates are likely to expect. We tailor our offers within the range based on organizational needs, internal equity, market data, geographic zone, and the selected candidate's experience, education, industry knowledge, location, technical and communication skills, and other factors that may prove releva