QA Manager

Zendesk; San Francisco (CA); On-site; USD 170,000 - 230,000; Full time

Job summary

Zendesk is seeking a Quality Engineering Manager in San Francisco to define and implement QA processes and tools for a highly technical SaaS product. You will lead a team across the stack, drive automation initiatives, and ensure on-time delivery of high-quality features in a fast-paced environment.

You will partner with Product, Development, and Service Engineering to align quality goals with business objectives and continuously improve testing practices to reduce defects and release risk.

Qualifications

• BSCS or related with 5+ years hands-on QA/engineering for high-availability web apps.
• 2+ years hiring, managing, mentoring QA staff.
• Familiarity with test automation frameworks such as Selenium, Watir or similar tools.
• Experience with Continuous Integration servers - Jenkins strongly preferred.
• Track record delivering high-quality software on-time using Agile methodologies.
• Excellent communication and collaboration skills, written and verbal.

Responsibilities

• Establish and optimize manual and automated QA processes to fit the SDLC.
• Lead and grow a QA team across the application stack.
• Create repeatable test plans and black-box test frameworks for all product components.
• Recommend and implement improvements to automation tools and standards across platforms.
• Align with Engineering Management to ensure on-time delivery of high-quality features.
• Manage quality metrics across multiple projects to support Zendesk goals.
• Collaborate with management to assess feasibility of product features.
• Prioritize competing tasks to get things done.

Skills

Quality leadership

Test automation

SaaS testing

CI/CD

Cross-functional collaboration

Education

Bachelor's degree in Computer Science or related

Tools

Selenium

Watir

Jenkins

Job description

As Zendesk's Quality Engineering Manager you will define and implement processes and tools that improve our manual and automated QA processes. You will be testing a highly technical multi-tiered SaaS product, while gracefully handling curveballs in our fast-paced development environment. Your passion for automation and the release of flawless software makes you want to own this role. Bring your zest for working in a fun company where your participation in making a GREAT product is really valued.

What you get to do every day:

• Help establish manual and automated QA process to fit into overall software development lifecycle. We deploy features every week and patches more frequently.


• Build, empower and manage a team doing QA across the application stack


• Drive the creation of repeatable test plans and black box test frameworks for all product components


• Recommend and implement improvements to our automation tools keeping abreast of the latest tools and standards across all platforms


• Align with Engineering Management to ensure on-time delivery of high quality features


• Manage quality metrics on multiple simultaneous software development projects to ensure success of strategic Zendesk goals


• Work closely with management to determine feasibility of product features


• Be able to adjust to competing priorities allocating your time as necessary to get things done

What you bring to the role:

• BSCS or related with a minimum of 5+ years experience doing hands-on Quality Assurance/Engineering for high-availability web applications


• 2+ years hiring, managing and mentoring QA staff


• Well versed in Quality and Software development best practices and standards with a comfort and confident in working with Product, Development, and Service Engineering


• Familiarity with test automation frameworks such as Selenium, Watir or similar tools and experience using these tools as part of the QA process


• Experience working with Continuous Integration servers - Hudson, Jenkins strongly preferred


• Track record of participating in the delivery of high quality software projects on-time using Agile methodologies


• Excellent communication and collaboration skills both written and verbal