QA Lead SNF Liaison LVN

West Coast Wound & Skin Care

Burbank (CA)

On-site

USD 60,000 - 80,000

Full time

14 days+

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Benefits offered by this job

401(k)

401(k) matching

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

A healthcare organization in California is seeking a QA Lead / SNF Liaison (LVN) to support Quality Assurance operations. The non-clinical role involves auditing patient charts, resolving provider issues, and managing client relationships. Ideal candidates have experience in Skilled Nursing Facilities (SNFs) and strong communication skills. This full-time position offers a stable schedule of Monday through Friday, providing opportunities for travel and business development without direct patient care.

Qualifications

1-2 years of experience in a Skilled Nursing Facility (SNF) setting preferred.
Strong knowledge of healthcare quality standards, compliance, and safety requirements.
Excellent written and verbal communication skills.

Responsibilities

Oversee and maintain QA-related documentation, including auditing patient discharge charts.
Track, manage, and resolve provider/patient issues.
Act as a liaison between SNFs, providers, and internal teams.

Skills

Healthcare quality standards

Excellent written communication

Analytical abilities

Client relationship management

Organizational skills

Job description

Overview

The QA Lead / SNF Liaison (LVN) is responsible for supporting the operations of the Quality Assurance department while serving as a key point of contact between Skilled Nursing Facilities (SNFs), providers, and our internal team. This is a non‑clinical role with no direct patient care. Instead, the position focuses on chart audits, issue resolution, client relationship management, and occasional business development activities. With a Monday‑Friday, 8‑5 schedule, this role is ideal for Licensed Vocational Nurses (LVNs) who want to leverage their clinical background in a stable, office‑based career path while maintaining some client‑facing responsibilities through travel.

Essential Job Functions

Oversee and maintain QA‑related documentation, including auditing patient discharge (D/C) charts and conducting clinical audits on active patients
Track, manage, and resolve provider/patient issues, maintaining a detailed log of communications and resolutions
Act as a liaison between SNFs, providers, and internal teams to ensure smooth operations and strong client relationships
Provide timely and professional communication to address provider issues and escalations
Collect and analyze data/metrics to support financial analysis, hiring decisions, and organizational growth initiatives
Collaborate with the Quality Assurance team to uphold standards of compliance, safety, and documentation
Support marketing and business development efforts, including relationship‑building with new and existing SNFs, and attending site visits
Assist leadership with QA initiatives, operational improvements, and client engagement strategies

Qualifications

1–2 years of experience in a Skilled Nursing Facility (SNF) setting preferred
Strong knowledge of healthcare quality standards, compliance, and safety requirements
Excellent written and verbal communication skills; ability to manage client‑facing interactions with professionalism
Strong organizational and analytical abilities; skilled in maintaining accurate records and data tracking
Collaborative mindset with proven ability to work across multiple teams
Comfort with 20% travel for client visits and business development activities

Why Join Us?

Administrative LVN role, no bedside or direct patient care required.
Stable Monday‑Friday, 8:00 a.m.–5:00 p.m. schedule — predictable hours, no nights or weekends.
Opportunity to blend clinical knowledge with quality assurance, client relations, and business development.
Collaborative, supportive team environment.

Job Type: Full-time

Benefits