QA Engineer (Third-Party Contractor), TikTok Global E-commerce

TikTok; San Jose (CA); On-site; USD 60,000 - 100,000; Full time

Job summary

An innovative global e-commerce platform is seeking a detail-oriented QA Engineer to enhance product quality through thorough testing and issue resolution. In this role, you'll be responsible for managing feedback tickets, analyzing common issues, and collaborating with teams to drive solutions. Your expertise in e-commerce testing and strong communication skills will be crucial in ensuring a seamless user experience. Join a forward-thinking company that values proactive improvement and teamwork, and make a significant impact on product quality in a dynamic environment.

Qualifications

• Bachelor's degree in Computer Science or related fields.
• Experience in e-commerce testing and issue diagnosis.

Responsibilities

• Handle international e-commerce feedback tickets and summarize common issues.
• Collaborate with business teams to explore underlying logic and drive solutions.

Skills

E-Commerce Testing

Issue Diagnosis

Data Reporting

Communication Skills

Coordination Skills

Education

Bachelor's degree in Computer Science

Bachelor's degree in Software Engineering

Job description

QA Engineer (Third-Party Contractor), TikTok Global E-commerce

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Responsibilities

• Handle international e-commerce feedback tickets, categorize and label bad cases, analyze tickets, and summarize common issues.
• Follow up on product experience issues, reproduce problems, collaborate with business teams to explore underlying logic, and drive solutions.
• Collect issues, generate data outputs for reports, and communicate with domestic and international teams to resolve issues.

Qualifications

Minimum Qualifications:

• Bachelor's degree in Computer Science, Software Engineering, or related fields.
• Experience in e-commerce testing, issue diagnosis, and resolution.
• Experience in quality operations, data reporting, and analysis.

Preferred Qualifications:

• Strong product awareness and proactive improvement identification.
• Excellent coordination and communication skills.