QA Director, Dental Shared Services

Careerwebsite; Kansas City, Northern (MO, KY); Hybrid; USD 101,000 - 152,000; Full time

Job summary

Sun Life U.S. is expanding its Dental Shared Services Quality Assurance leadership. The Associate Director will drive audit programs, quality monitoring, and regulatory readiness while partnering with Operations, Compliance, and senior leadership to identify trends and mitigate risk.

Responsibilities include designing QA programs across multiple operations, supervising a team, and translating insights into actionable improvements with a focus on client outcomes and compliance.

Qualifications

• Bachelor's degree or equivalent work experience.
• 5 years' experience in quality assurance, healthcare operations, dental operations, contact center operations, claims, compliance, or related business operations.
• 3 years' experience in a supervisory/management role.
• Experience supporting government, commercial, Medicaid, Medicare Advantage, or regulated healthcare programs preferred.
• Strong understanding of quality monitoring, audit methodology, calibration, root cause analysis, corrective action planning, internal controls, and performance improvement practices.

Responsibilities

• Lead the design, execution, and governance of quality assurance programs across Dental Shared Services and supported operational functions.
• Oversee audit strategy, sampling methodology, quality standards, calibration processes, and reporting.
• Manage, coach, and develop a team of quality professionals.
• Monitor quality performance, audit results, trends, disputes, appeals, and re-audits for improvements.
• Translate quality insights into action plans and training updates.

Skills

Strategic thinking

Analytical skills

Communication skills

Influence without authority

Leadership through change

Problem-solving

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Sun Life U.S. is expanding its Dental Shared Services Quality Assurance leadership. The Associate Director will drive audit programs, quality monitoring, and regulatory readiness while partnering with Operations, Compliance, and senior leadership to identify trends and mitigate risk.

Responsibilities include designing QA programs across multiple operations, supervising a team, and translating insights into actionable improvements with a focus on client outcomes and compliance.