Director, Quality Assurance - Dental Shared Services

sunlife; United States; Hybrid; USD 110,000 - 170,000; Full time

Job summary

Sun Life U.S. is seeking an Associate Director of Quality Assurance to lead the QA function within Dental Shared Services. The role focuses on audit programs, quality monitoring, client calibration, regulatory readiness, and process improvement across multiple operational areas.

Hybrid work model with in-office collaboration at least 2 days per week. You will partner with Operations, Compliance, Training, and senior leadership to drive continuous quality improvements and ensure alignment with

Responsibilities

• Lead the design, execution, and governance of quality assurance programs across Dental Shared Services and supported operational functions.
• Oversee audit strategy, sampling methodology, quality standards, calibration processes, and reporting.

Job description

Sun Life U.S. is seeking an Associate Director of Quality Assurance to lead the QA function within Dental Shared Services. The role focuses on audit programs, quality monitoring, client calibration, regulatory readiness, and process improvement across multiple operational areas.

Hybrid work model with in-office collaboration at least 2 days per week. You will partner with Operations, Compliance, Training, and senior leadership to drive continuous quality improvements and ensure alignment with