QA Director

Global Payments Inc.; Charlotte (NC); On-site; USD 170,000 - 230,000; Full time

Benefits offered by this job

Competitive salary

Global benefits

Career growth

Learning opportunities

Inclusive team

Job summary

Global Payments Inc. is seeking a senior QA leader to direct the quality assurance program for critical payment solutions.

You will set quality strategy, oversee manual and automated testing, and partner with product and engineering to deliver reliable, scalable software and great client experiences. In this role you’ll manage managers and technical teams, champion testing standards, and drive cross‑functional alignment to accelerate delivery and improve outcomes across multiple applications and

Qualifications

• Proven experience leading software quality assurance functions, including manual and automated testing strategies.
• Demonstrated success developing and executing quality frameworks that improve product stability and delivery confidence.
• Strong leadership experience managing managers and technical teams, with accountability and performance.

Responsibilities

• Lead enterprise quality strategies that improve product reliability and reduce production risk.
• Drive continuous improvement across testing practices and automation capabilities.
• Shape quality decisions through metrics and insights to improve system performance and customer satisfaction.
• Influence product launches by aligning testing resources and standards with delivery commitments.
• Build and develop high-performing teams and foster accountability and innovation.

Skills

QA leadership

Manual testing

Automated testing

Stakeholder management

Cross-functional collaboration

Education

Master's degree

Tools

WebdriverIO

TypeScript

Job description

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a QA Director to join our ever evolving Quality Assurance Team and help shape the future of global commerce. In this role, you will drive the quality strategy behind critical payment solutions that businesses and consumers rely on every day, ensuring products are delivered with confidence, reliability and excellence. Working at the intersection of technology, innovation and client experience, you will lead initiatives that strengthen product quality, accelerate delivery outcomes and influence enterprise-wide testing standards. This is an opportunity to empower teams, champion continuous improvement and play a key role in advancing Global Payments’ mission to deliver trusted, innovative payment experiences that help businesses grow around the world.

What you'll own:

• Lead enterprise quality strategies that improve product reliability, reduce production risk and ensure software solutions consistently meet business, client and user expectations.
• Drive continuous improvement across testing practices and automation capabilities, increasing delivery efficiency, strengthening defect prevention and elevating quality outcomes across multiple applications and teams.
• Shape quality decisions through meaningful metrics and insights, enabling leaders to make informed choices that improve system performance, customer satisfaction and business results.
• Influence successful product launches and strategic initiatives by aligning testing resources, quality standards and delivery commitments to achieve predictable, high-quality outcomes.
• Build and develop high-performing teams, fostering accountability, growth and innovation while creating an environment where quality excellence drives measurable business impact.

What you'll bring:

• Proven experience leading software quality assurance functions, including manual and automated testing strategies, within complex technology environments.
• Demonstrated success developing and executing quality frameworks that improve product stability, delivery confidence and customer outcomes.
• Strong leadership experience managing managers and technical teams, with a track record of building engagement, accountability and performance.
• Expertise in quality assurance tools, methodologies and testing automation technologies, including WebdriverIO and TypeScript.
• Ability to translate business objectives into scalable quality strategies, influence stakeholders and drive cross-functional alignment to achieve results.

It's a bonus if you have:

• Experience within the payments, fintech or broader technology industry.
• A Master's degree in a related field.
• A track record of partnering directly with clients and senior business stakeholders to deliver complex product launches, implementations or transformation initiatives.

About The Team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Our Perks - What We’ll Bring For You

• We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.
• A competitive salary and benefits package that recognizes your contribution
• Opportunities to grow your skills and build your career within a global business
• Access to learning, development and on-the-job experiences that expand your expertise
• A supportive, inclusive team environment where your ideas and input matter
• Time to give back through community and charity initiatives
• A global employee assistance programme to support your wellbeing
• Recognition through a global platform that celebrates your achievements

Applicant must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. We will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Diversity and EEO Statements

Global Payments is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.