QA DC Lead, Lenoir NC

Kelly Telecom; Lenoir (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Gtatelecom is seeking a Data Center Technician II – Shift Lead to organize and oversee hands-on data center work, sequencing technician tasks and leading rack-and-stack activities.

This role guides teammates during live execution, coordinates shift handoffs, and troubleshoots fiber and structured cabling while maintaining quality and productivity.

Previous shift-lead experience is a plus, and the ideal candidate communicates clearly and stays proactive in a fast-paced data center environment.

Qualifications

• Experience in data center installations or a similar hands-on technical role.
• Strong experience with rack-and-stack and server, storage, and network hardware.
• Proficiency in fiber and copper cabling, cable management, and fiber troubleshooting or testing.
• Ability to guide technicians, communicate clearly, and maintain shift priorities.
• Ability to read technical drawings, schematics, and methods of procedure.

Responsibilities

• Assign and sequence technician work based on shift priorities
• Maintain productivity, installation quality, and work standards
• Lead rack builds, equipment installation, and rack-and-stack activities
• Troubleshoot and test data center fiber and structured cabling
• Coordinate shift handoffs and ensure work-package continuity
• Coach technicians during execution and help resolve installation issues

Skills

Data center installations

Rack-and-stack

Fiber & cabling

Troubleshooting

Shift coordination

Communication

Reading schematics

Independent work

Job description

Step into a hands-on data center role where you’ll keep shift work organized and infrastructure installations on track. As a Data Center Technician II – Shift Lead, you’ll assign and sequence technician work, oversee rack-and-stack activities, and troubleshoot fiber issues while maintaining quality and productivity standards.

This role is a good fit for an experienced technician who’s ready to guide others without stepping away from the technical work. You’ll coach teammates during live execution, help ensure smooth handoffs between shifts, and bring a calm, practical approach to solving problems as they arise. Previous experience leading a data center shift is a plus.

What You Will Be Doing

• Assign and sequence technician work based on shift priorities
• Maintain productivity, installation quality, and work standards
• Lead rack builds, equipment installation, and rack-and-stack activities
• Troubleshoot and test data center fiber and structured cabling
• Coordinate shift handoffs and ensure work-package continuity
• Coach technicians during execution and help resolve installation issues

Required Skills & Experience

• Experience in data center installations or a similar hands-on technical role
• Strong experience with rack-and-stack and server, storage, and network hardware
• Proficiency in fiber and copper cabling, cable management, and fiber troubleshooting or testing
• Ability to guide technicians, communicate clearly, and maintain shift priorities
• Ability to read technical drawings, schematics, and methods of procedure
• Strong troubleshooting skills and ability to work independently in a data center environment

Desired Skills & Experience

• Previous experience running or coordinating a data center shift
• Experience with rack power distribution, PDUs, dual feeds, and redundancy
• Familiarity with DX airflow management or direct-to-chip liquid cooling
• Experience with OS installation, imaging, BIOS or firmware configuration, and hardware validation
• Knowledge of post-installation quality checks and data center safety practices