QA Complaints Analyst

Zohorecruit; Gurabo (PR); On-site; USD 42,000 - 66,000; Full time

Job summary

Zohorecruit is seeking a QA Complaints Analyst in Gurabo, Puerto Rico to establish and maintain quality assurance programs and controls while continuously measuring product performance and quality systems.

The role involves monitoring defect sources, ensuring policy and regulatory compliance, writing SOPs, identifying trends, and supporting product review, release, and GMP audits. Bilingual English/Spanish required with 2–4 years’ experience.

Qualifications

• Bachelor’s degree or equivalent (related field).
• 2–4 years of related professional experience.
• Experience with quality investigations and complaint handling is highly preferred.
• Bilingual proficiency in English and Spanish.

Responsibilities

• Monitors and tracks all sources of quality detractors using service and complaint databases.
• Ensures compliance with company policies, procedures, and quality standards; as well as safety and environmental regulations.
• Develops solutions to database problems of moderate scope and complexity.
• Writes and assists others in writing standard operating procedures.
• Generates and identifies significant trends and reports them to management and cross functional teams.
• Provides advanced technical assistance in information mapping technology.
• Supports product review and release functions.
• Generates moderately complex statistical summaries.
• Provides support to good manufacturing practice auditing.

Skills

Quality investigations

Complaint handling

Bilingual English/Spanish

Education

Bachelor’s degree or equivalent (related field)

Job description

Gurabo, Puerto Rico | Posted on 10/07/2026

We are seeking a QA Complaints Analyst to establish and maintain quality assurance programs, procedures, and controls while ensuring that product performance and quality system elements are continuously measured to support improvement initiatives.

Duties & Responsibilities:

• Monitors and tracks all sources of quality detractors utilizing the service database and complaint database.
  
• Ensures compliance with company policies, procedures, and quality standards; as well as safety and environmental regulations.
  
• Develops solutions to database problems of moderate scope and complexity.
  
• Writes and assists others in writing standard operating procedures.
  
• Generates and identifies significant trends.
  
• Regularly reports them to management and appropriate cross functional teams.
  
• Provides advanced technical assistance in the use of information mapping technology.
  
• Provides support to product review and release functions.
  
• Generates moderately complex statistical summaries.
  
• Provides support to good manufacturing practice auditing.
  

Requirements

• Bachelor’s degree or equivalent (related field).
  
• 2–4 years of related professional experience.
  
• Experience with quality investigations and complaint handling is highly preferred.
  
• Bilingual proficiency in English and Spanish.