QA Complaint & Post‑Market Investigator

Regulatory Toolkit; Coralville (IA); On-site; USD 60,000 - 80,000; Full time

Job summary

Integrated DNA Technologies (IDT), a Danaher operating company, seeks a Complaint Analyst to support product quality, safety, and regulatory compliance through effective management of customer complaints and post-market surveillance.

The role collaborates with cross-functional teams to investigate issues, drive corrective actions, and enhance customer satisfaction. Based in Coralville, IA, this on-site position anchors quality systems and continual improvement.

Qualifications

• Bachelor's degree in Biological Sciences or related field.
• 1+ years of post-market surveillance and complaint handling experience.
• Experience conducting investigations and documenting results in a regulated quality system.
• Experience working with cross-functional teams to resolve product quality issues.
• Experience maintaining quality records and supporting quality system processes.

Responsibilities

• Contribute to continuous improvement of product safety and compliance by effectively managing and resolving quality complaints.
• Communicate with internal team members and external customers to facilitate complaint investigations.
• Receive and document complaints from customers, healthcare professionals, and internal stakeholders.
• Collaborate with cross-functional teams (SAS, QA, Regulatory Affairs, Product Development, Manufacturing) to investigate and resolve complaints.
• Support quality system investigations, including issue reviews, nonconformances, CAPAs, SCARs as needed.

Skills

Data analysis

Cross-functional collaboration

Investigation

Complaint handling

Communication

Education

Bachelor's degree in Biological Sciences or related

Tools

SAP

Microsoft Office

Job description

Integrated DNA Technologies (IDT), a Danaher operating company, seeks a Complaint Analyst to support product quality, safety, and regulatory compliance through effective management of customer complaints and post-market surveillance.

The role collaborates with cross-functional teams to investigate issues, drive corrective actions, and enhance customer satisfaction. Based in Coralville, IA, this on-site position anchors quality systems and continual improvement.