QA and Training Executive

Alpha Iota BPO; Ai (OH); Remote; USD 60,000 - 80,000; Full time

Job summary

A growing company in the telemarketing sector is seeking a Quality Assurance Specialist to review sales calls, provide coaching, and analyze performance data. The ideal candidate will have over 2 years of experience in telemarketing quality assurance, speak multiple languages including English, and possess strong analytical skills. Join a supportive team with exciting work-from-home opportunities.

Benefits

Exciting work-from-home opportunities

Health and wellness perks

Learning & development programs

Qualifications

• 2+ years in quality assurance, sales coaching, or training roles in telemarketing.
• Ability to speak and write in English, Bahasa Malaysia, and Mandarin.
• Familiarity with sales KPIs.

Responsibilities

• Review and assess telemarketing sales calls based on quality standards.
• Provide feedback to sales agents on call performance.
• Analyze sales call data to identify improvement opportunities.

Skills

Quality assurance experience

Sales coaching

Analytical skills

Communication skills

Tools

QA tools

CRM systems

Sales analytics software

Job description

Join Our Alpha Iota Family, Where Everyone Wins!

• Exciting Work-from-Home Opportunities

• Learning & Development Programs to Upskill Yourself

• Lucrative Salary Package

• Health and Wellness Perks & Benefits

• Motivating and Supportive Teams

and lots more!

Alpha Iota is based in Southeast Asia, where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Here's what awaits you at Alpha Iota!

What would you be doing:

Quality Assurance:

• Review and assess telemarketing sales calls based on predefined quality standards.

• Identify strengths, areas for improvement, and trends in sales conversations.

• Ensure compliance with company policies, sales scripts, and regulatory requirements.

• Conduct regular call calibration sessions with sales teams and management.

Sales Training & Coaching:

• Provide detailed, constructive feedback to sales agents on call performance.

• Develop and deliver sales training programs focused on objection handling, closing techniques, and customer engagement.

• Conduct one-on-one coaching sessions and group training workshops.

• Design interactive role-playing exercises and real-time call coaching.

Performance Improvement:

• Analyze sales call data and conversion rates to identify improvement opportunities.

• Collaborate with the sales team to refine sales scripts and strategies.

• Work closely with team leads and managers to implement performance enhancement plans.

• Track training effectiveness through KPI improvements and agent feedback.

To be successful in this role, you will need to have:

• 2+ years in a quality assurance, sales coaching, or training role within telemarketing, call centers, or outbound sales (such as direct selling or consultative selling).

• Ability to speak and write in English, Bahasa Malaysia, and Mandarin is required.

• Familiarity with sales KPIs such as conversion rate, call handling time, and customer engagement.

• Proven experience in sales quality assurance, sales coaching, or telemarketing.

• Strong understanding of sales techniques, objection handling, and customer psychology.

• Excellent analytical skills to assess call quality and provide actionable feedback.

• Strong communication, coaching, and interpersonal skills.

• Experience using QA tools, CRM systems, and sales analytics software is a plus.

• Ability to conduct engaging training sessions and motivate sales teams.

Keen to understand more?

Send your resume to [e-mail] today and let's chat!

Please be informed that shortlisted candidates will be contacted by our Malaysian Recruitment Team.