QA Analyst - LOIS for Word ›

Filevine EU; San Francisco (CA); Hybrid; USD 105,000 - 150,000; Full time

Benefits offered by this job

Medical Insurance

Remote Work

Competitive Pay

Disability Insurance

Learning opportunities

Company swag

Job summary

Filevine is seeking a QA Analyst for LOIS for Word, its AI-powered legal drafting product. You will own the QA function, define the test strategy, and build automation, ensuring AI output quality and robust UI behavior across the product.

You’ll work to embed quality early in feature development and ship with confidence. The role emphasizes testing AI-driven edits, non-deterministic outputs, and collaboration with product, engineering, and legal experts to broaden test coverage.

Qualifications

• 2+ years of QA experience in product or major feature area.
• Ownership of test strategy for a product or major feature.
• Experience building QA processes and automation in fast-moving environments.
• Comfort in high ambiguity and shipping features quickly.

Responsibilities

• Define and own the test strategy, process, and QA playbook for LOIS for Word.
• Move QA upstream by coordinating with product and engineering early.
• Evaluate AI output quality across accuracy, citation reliability, and reasoning.
• Design and maintain evaluation sets to catch regressions over time.
• Test AI-generated edits for document accuracy and formatting fidelity.
• Build automated guardrails integrated into CI/CD for critical flows.
• Write structured, reproducible bug reports.
• Partner with legal domain experts to tailor test coverage for customer types.
• Advocate for a product/design mindset to improve workflows.
• Document discrepancies across product surfaces.

Skills

QA ownership

Test strategy

Automation

AI quality

Bug reporting

CI/CD

Test management

Tools

Bug tracking tools

Test management workflows

Job description

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QA Analyst - LOIS for Word

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.

Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.

Role Summary

This role owns quality for LOIS for Word, Filevine's AI-powered legal drafting product. You'll help build and own the QA function: the test strategy, the process, and the automation. You'll work at the intersection of legal AI and product quality, evaluating everything from AI output accuracy to UI behavior across the product. A big part of this role is moving quality upstream, so it's built into how features are planned and shipped from the start.

The ideal candidate has 2+ years of QA experience, brings a sharp eye for both functional bugs and AI quality issues, is comfortable building from scratch in ambiguity, and gets genuinely uncomfortable shipping something they haven't tried to break.

What You’ll Do

• Define and own the test strategy, process, and QA playbook for the product
• Move QA upstream by partnering with product and engineering early, so test plans are ready before features ship
• Evaluate AI output quality across dimensions like accuracy, citation reliability, and appropriately scoped reasoning
• Design and maintain evaluation sets that account for non-deterministic output and catch regressions over time
• Test how AI-generated edits apply to documents, including accuracy and formatting fidelity across document structures
• Build automated guardrails integrated into CI/CD that cover critical flows
• Write structured, reproducible bug reports
• Partner with legal domain experts to understand how different customer types use the product, and translate that into test coverage
• Approach QA with a product and design mindset. If something works but could be better, we want to hear it
• Compare behavior across product surfaces and document discrepancies

What You’ll Need

• 2+ years of QA experience, including ownership of test strategy for a product or major feature area
• Track record of building QA process and automation from scratch in a fast-moving environment
• Comfort operating in high ambiguity, where features ship quickly and you figure out how to test them fast
• Strong analytical and problem-solving skills, with attention to both functional correctness and AI output quality
• Ability to reason about non-deterministic systems and define what "correct" means when there's no single right answer
• Excellent written communication, with the ability to write clear, concise, actionable bug reports backed by evidence
• Experience with bug tracking tools and test management workflows

Nice To Have

• Experience testing AI or LLM-based products, especially for output accuracy and eval design
• CI/CD experience setting up pipelines and release gates for automated tests
• A design or UX sensibility, with an eye for where product workflows could be smoother
• Prior experience in legal technology or comfort reading legal contracts
• Programming experience beyond test automation

Compensation Information: $105,000 - $150,000

The salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual’s location, qualifications, education, work experience, skills and performance.

An individual’s final offer will be weighted by their primary work location and expertise.

Work Location Expectation: Remote or option to be hybrid/in-office in one the following locations: San Francisco, New York, Chicago, or Salt Lake City

Cool Company Benefits

• A dynamic, rapidly growing company, focused on helping organizations thrive
• Medical, Dental, & Vision Insurance (for full-time employees)
• Competitive & Fair Pay
• Maternity & paternity leave (for full-time employees)
• Short & long-term disability
• Opportunity to learn from a dedicated leadership team
• Top-of-the-line company swag

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Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.