QA Analyst, Intermediate (Hybrid)- Pittsburgh, PA

Life in Pittsburgh; Pittsburgh (Allegheny County); Hybrid; USD 60,000 - 90,000; Full time

Job summary

UPMC Health Plan is seeking an Intermediate Quality Analyst in the QAOI department. The position is full-time with a hybrid schedule (work from home and in-office 3 days/week) in Pittsburgh, PA at US Steel Tower.

The Quality Analyst, Intermediate is responsible for the review and reporting of high dollar claims. This auditor also participates in higher level auditing activities such as focused audits of operational, regulatory and other controls.

Qualifications

• High school diploma and 5 years of claims processing experience, or a Bachelor's degree with 1 year of experience.
• Experience in physician, ancillary and/or hospital reimbursement delivery systems or insurance reimbursement.
• Basic understanding of managed care delivery systems.
• Experience and knowledge of reimbursement mechanisms and clinical/procedural coding or five years of claims processing experience, including commercial and government health insurance plans and other insurance/network products.
• Excellent analytical skills, familiarity with basic statistical analysis, and proficiency in PC-based applications (Excel, MS Access, COGNOS).
• Detail-oriented and well-organized with strong communication skills.
• Advanced proficiency with Excel and MS Office products.

Responsibilities

• Designs and maintains reports, auditing tools, databases and related documentation.
• Maintains employee/insured confidentiality.
• Participates in higher level auditing activities such as focused audits of operational, regulatory or other controls.
• Devises sampling methodology and retrieves audit samples from appropriate sources.
• Assists in the development and revision of QA department policies and procedures.
• Compiles and reports statistical data to internal and external customers.
• Audits high dollar claims on a prospective and/or retrospective basis.
• Leads process improvement activities, target potential problems.
• Understands customers including internal Health Plan Departments and external customers and responds to requests.
• Works with Reimbursement and Configuration Specialists to ensure correct payments and identify/resolve payment inaccuracies.

Skills

Analytical skills

Statistical analysis

Excel proficiency

MS Access

COGNOS

Communication

Attention to detail

Education

High school diploma

Bachelor's degree

Tools

Excel

MS Access

COGNOS

ACL

Job description

UPMC Health Plan is seeking a Quality Analyst, Intermediate position in the QAOI department. This is a full time position working Monday through Friday daylight hours. This is a hybrid role consisting of working from home and in office 3 days per week which is located in the US Steel Tower in Pittsburgh, PA.

The Quality Analyst, Intermediate is responsible for the review and reporting of high dollar claims. This auditor also participates in higher level auditing activities such as focused audits of operational, regulatory and other controls.
Responsibilities:

• Designs and maintains reports, auditing tools, databases and related documentation.
• Maintains employee/insured confidentiality.
• Participates in higher level auditing activities such as focused audits of operational, regulatory or other controls.
• Devises sampling methodology and retrieves audit samples from appropriate sources.
• Assists in the development and revision of QA department policies and procedures.
• Compiles and reports statistical data to internal and external customers.
• Assesses, investigates and resolves difficult issues to ensure customer satisfaction.
• Identifies root causes and associated error trends to determine appropriate training needs and suggest modifications to policies and procedures.
• Serve as a QA Department representative at internal and external meetings, document and present findings to QA Staff.
• Participates in all training programs to develop a thorough understanding of the materials presented to the claim and service staff.
• Audits high dollar claims on a prospective and/or retrospective basis.
• Leads process improvement activities, target potential problems.
• Understands customers including internal Health Plan Departments (i.e. claims staff, customer service, Marketing, etc.) and external customers (i.e. Health System Internal Audit, Client Audit teams) and respond to customers' requests.
• Works with Reimbursement and Configuration Specialists to ensure correct payments and identify/resolve payment inaccuracies.

• High school and 5 years of claims processing, experience in physician, ancillary and/or hospital reimbursement delivery systems or insurance reimbursement, including subrogation and overpayment recovery
• or a Bachelor's degree and 1 year of experience required.
• Basic understanding of managed care delivery systems.
• Experience and knowledge of reimbursement mechanisms and clinical/procedural coding or five years of claims processing experience, including commercial and government health insurance plans and other insurance/network products.
• Excellent analytical skills, familiarity with basic statistical analysis, and proficiency in utilizing PC based applications (i.e. Excel, MS access, COGNOS).
• Detail-oriented individual with excellent organizational skills.
• High level of oral and written communication skills.
• Advanced proficiency with Excel.
• Intermediate to advanced proficiency with MS Office products and extensive PC skills.
• ACL or similar software proficiency preferred.
  Licensure, Certifications, and Clearances:
  UPMC is an Equal Opportunity Employer/Disability/Veteran