Certified Coder QAOI, Lead (Hybrid)- Pittsburgh, PA

UPMC Corporate Services; Pittsburgh (Allegheny County); Hybrid; USD 110,000 - 135,000; Full time

Job summary

UPMC Health Plan is seeking a Certified Coder Quality Assurance Operational Integrity Lead to drive QA across ISD products and services. The role provides frontline leadership to professionals conducting QA and risk assessments, with a focus on operational integrity and compliance while supporting leadership to achieve initiatives.

The QAOI Lead will guide teams across clinical, financial, operational, and IT domains, emphasizing process excellence, training, and efficiency.

Qualifications

• Bachelor's degree or equivalent professional experience with 7 years in QA, risk, or auditing.
• CIA certification preferred.

Responsibilities

• Lead QA and ISD teams to drive quality assurance and operational integrity initiatives.
• Educate leadership on risk management protocols and QA best practices.
• Mentor and coach staff; coordinate workgroups to deliver results on time.
• Allocate workload and supervise day-to-day activities; support new staff orientation.
• Communicate findings clearly with stakeholders and maintain QA documentation.

Skills

Quality assurance

Risk management

Leadership

Mentoring

Project management

Analytical skills

Communication skills

Data extraction

Visio

Education

Bachelor's degree

Tools

MS Teams

Word

Excel

Visio

Job description

Location: Pittsburgh, Pennsylvania, United States

Company: UPMC

Certified Coder Quality Assurance Operational Integrity Lead

UPMC Health Plan has an exciting opportunity for a Certified Coder Quality Assurance Operational Integrity Lead position. This is a full time position working Monday through Friday daylight hours. This is a hybrid position with flexibility. The Certified Coder QAOI, Lead will provide front line leadership to the professionals who conduct quality assurance and operational integrity assessments and reviews across the Insurance Services Divisions' portfolio of products, services, and functional departments, supporting ISD stakeholders and leadership to mitigate risks, ensure operational integrity, and compliance in the achievement of initiatives, business goals, and objectives.

The QAOI Lead provides technical, employee and operations support to a diverse team of highly skilled quality assurance and operational integrity risk management professionals with functional expertise in clinical, financial, operational, healthcare, insurance products, IT protocols, business intelligence, and more. This position plays a crucial role in the prioritization and coordination of various team assignments and projects to help drive team results and operational efficiency.

To be considered for this position candidates must be a certified coder and have a CPC Certification.

Responsibilities

• Serves as a positive extension of the leadership team, protects the departments' brand and reputation, as well as contributes to building a positive QAOI work community.
• Educates QAOI and ISD leadership on best-in-class risk management protocol.
• Mentors and Coaches Senior QAOI professional staff.
• Successfully lead and/or participate on workgroups/projects/initiatives to drive results.
• Thorough understanding of the Stakeholder performance expectations, department vision, mission, objectives and aligns responsibilities accordingly.
• Demonstrate value added by capturing cost-benefit analysis.
• Responsible for the distribution of work assignments for the team, as well as workload management.
• Oversee the day-to-day activities and provides guidance/assistance, as necessary including coordination of new staff orientation.
• Serve as a process and technical expert, providing training and support as needed.
• Assume manager support and quality control as needed.
• Help professionals resolve complex challenges/issues related to their work.
• Maintain department policies, procedures, guidelines and ensures the integrity QAOI internal operations.
• Evaluate and document stakeholder needs, including current processes and proposed revisions.
• Assist with most complex QAOI projects/initiatives/reviews executing superior auditing processes, best in class risk management, or project management skills.
• Excels at generating succinct report findings and workpapers.
• Conducts quality reviews of professional staff outcomes.
• Will cover workloads as appropriate.

Qualifications

• Bachelors degree or equivalent professional experience, along with 7 years of related experience in quality assurance, operational controls, risk management, auditing, or customer service.
• CIA certification preferred.
• 1 year experience leading or facilitating meetings.
• 1 year experience coaching and mentoring.
• Strong knowledge of a healthcare portfolio of products, services, and/or functional departments or experience auditing in a heavily regulated industry required.
• Healthcare specialization in any of the following disciplines strongly preferred: Clinical, claim financial ties, HCC diagnosis coding, quality data science, IT process controls, IT SDLC or advanced project management.
• Ability to comprehend and apply relevant information to tasks and assignments.
• Detailed oriented with advanced critical thinking skills, advanced analytical skills, and advanced project management skills.
• Excellent oral, written, and reporting communication skills.
• Must possess a professional demeanor with the ability to manage multiple priorities and meet deadlines required.
• Proficiency using MS Teams, Word, and Excel.
• Ability to learn Visio and auditing technology.
• Ability to apply data extraction and leverage data extraction tools.
• CIA, Six Sigma, PM, or SAFe preferred.
• UPMC is an Equal Opportunity Employer/Disability/Veteran.