Pyrometry Technician

Barmont; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

A leading company in the pyrometry sector is seeking an Operations Manager to oversee divisional managers and ensure service efficiency. The ideal candidate will have extensive experience in operations management, excellent communication skills, and the ability to cultivate a customer-focused culture. This role involves operational oversight, budget management, and staff training, contributing to the company's success and service quality.

Qualifications

• 10+ years of Operations Management in a related field.
• 5+ years of related Pyrometry experience.
• Able to effectively train others.

Responsibilities

• Management and development of Divisional Managers.
• Ensure efficiency of scheduling and coverage for services.
• Develop and maintain operational budgets for divisional territories.

Skills

Problem resolution

Communication

Detail oriented

Tools

Microsoft suite

Job description

Job Responsibilities

• Management and development of Divisional Managers.
• Oversight of direct reports to ensure efficiency of scheduling and adequate coverage for services, materials, and equipment in line with customer needs.
  Management of field test equipment in Region.
• Conduct service for assigned customers and those in assigned Region.
• Ensuring effective training and competency for Division Managers.
• Management of direct reports’ assigned service accounts, anticipating capacity needs, conflicts, and operational efficiencies.
• Ensuring Divisional Managers are trained in industry requirements and changes - with effective flow of communication.
• Develop and maintain operational budgets for divisional territories.
• Responsible for Regional P&L.
• Develop and maintain performance-based metrics for Divisional Managers along with strategies for professional development.
• Management of on-boarding new Pyrometry Service Clients - including required resources, identifying requirements, providing proposals for services, proper documentation for on-boarding ACS software.
• Facilitate identification and communication of risks to Director of Quality.
• Management of non-conformances and customer complaints for responsible Region.
• Identify needs, recruit and interview new personnel for Pyrometry Services Managers in line with customer needs.
• Management of customer contracts, purchase orders, and flow down requirements for current and new clients.
• Maintain competency in industry changes and updates.
• Support the company culture.
• Cultivate a Customer Focused culture.

Minimum Requirements

• 10+ years of Operations Management in a related field.
• 5+ years of related Pyrometry experience.
• General Safety knowledge and OSHA requirements.
• Detail oriented.
• Strong problem resolution skills, including effective use of root cause analysis tools.
• Strong communication skills – verbal & written.
• Able to effectively train others.
• Experience utilizing Microsoft suite of products.
• Willing to travel up to 50% of the time.