Punch-Warranty Specialist

Working Spaces; St. Louis (MO); On-site; USD 42,000 - 65,000; Full time

Job summary

Working Spaces in St. Louis, MO is seeking a Punch & Warranty Specialist who will manage punch and warranty items from notification through closeout.

This desk-based, client-facing role requires strong organization, problem-solving, and proactive communication with clients, vendors, and internal teams. You will maintain documentation in EM1, coordinate with installers and service providers, and provide backup support for the Project Coordinator function while upholding COQ and Client Experience

Qualifications

• Strong organizational and administrative skills.
• Excellent communication with clients and vendors.
• Ability to manage multiple open items with urgency.

Responsibilities

• Own punch and warranty items from notification through resolution.
• Coordinate with clients, vendors, installers and internal teams.
• Research issues and coordinate corrective actions.
• Create punch and warranty orders and related purchase orders in EM1.
• Track shipping, delivery information and resolve discrepancies.
• Coordinate product, service, repairs, installation activities.
• Maintain accurate documentation in EM1.
• Follow COQ, company, and Client Experience processes.
• Assist in identifying financial responsibility for punch and warranty items.
• Review aging items and follow up to move toward completion.
• Communicate completed work for invoicing and final closeout.
• Provide backup support for Project Coordinator responsibilities.

Skills

Organization

Time management

Communication

Problem solving

Attention to detail

Customer service

Tools

EM1

Job description

Punch & Warranty Specialist

Some sell office furniture. We do much, much more. We strive to make people's lives better by creating work environments that make people want to come to the office each day. We are culture architects, creating a world-class customer experience and guiding our clients to decisions that complement corporate culture and inspire employees to be their very best.

The Punch & Warranty Specialist is a highly organized, administrative role responsible for managing punch and warranty items from identification through final resolution and closeout. This position requires strong internal and external communication, organization, prioritization, problem-solving, and a sense of urgency while managing a high volume of details and open items.

While primarily desk-based, this is also a client-facing role built around relationships and trust. The Punch & Warranty Specialist communicates directly with clients, manufacturers, vendors, installation partners, and internal teams to provide updates, solve problems, set expectations, and ensure issues are brought to a successful resolution.

We are looking for someone who thrives with self-direction, ownership, and accountability. You will be expected to manage your workload, prioritize competing needs, proactively follow up, use sound judgment within established processes, identify solutions, and know when an issue needs to be escalated. Success in this position requires someone who takes initiative and keeps work moving forward while collaborating closely with the broader team.

The Punch & Warranty Specialist is also cross-trained to provide backup support for the Project Coordinator function and is expected to maintain proficiency in core Project Coordinator responsibilities.

Key Responsibilities

1. Own punch and warranty items from initial notification through resolution and closeout.
2. Communicate directly with clients, vendors, manufacturers, installers, and internal team members regarding status, next steps, and timing.
3. Research issues, identify solutions, and coordinate the appropriate corrective action.
4. Create punch and warranty orders and related purchase orders in EM1.
5. Review acknowledgements, track shipping and delivery information, and resolve discrepancies.
6. Coordinate product, service, repairs, installation, and other activities required to complete punch and warranty work.
7. Maintain accurate and timely documentation in EM1.
8. Follow established COQ, company, and Client Experience processes.
9. Assist in identifying financial responsibility for punch and warranty items and provide documentation for credits, chargebacks, and invoicing.
10. Review aging items and proactively follow up to keep work moving toward completion.
11. Communicate completed work for invoicing and final closeout.
12. Provide backup support for Project Coordinator responsibilities as needed.

What Success Looks Like

1. Strong organization and time management
2. Ability to prioritize and manage multiple open items
3. Self-direction and initiative
4. Ownership and accountability
5. Strong written and verbal communication
6. Client-facing relationship-building skills
7. Problem-solving ability
8. Sense of urgency
9. Consistent follow-through
10. Strong attention to detail
11. Comfort working primarily at a computer throughout the workday
12. Ability to work independently within established processes while remaining highly collaborative
13. Accuracy in order entry, purchase orders, documentation, and tracking
14. Technology-forward mindset and willingness to learn new systems
15. Ability to recognize when an issue should be escalated