Puerto Rico Remote Work From Home Customer Service Rep In A Contractor Role

Omni Interactions; Arroyo (PR); Remote; USD 10,000 - 60,000; Full time

Job summary

Omni Interactions is looking for Independent Contractors to assist customers primarily through inbound phone calls and potentially via chat or email. This position allows you to set your own schedule and work from home, providing competitive pay rates based on performance. Ideal candidates should possess strong communication skills and a proactive mindset, ensuring outstanding customer care.

Qualifications

• Proven track record in customer service and delivering outstanding care.
• Self-motivated, proactive, and resourceful.
• Valid and up-to-date antivirus software installed on personal computer.

Responsibilities

• Interact with customers primarily through inbound phone calls.
• Assist customers with their needs via chat or email when necessary.
• Flexible work schedule options available.

Skills

Exceptional written and verbal communication skills

Customer service

Problem-solving skills

Proficient in using technology

Job description

What Omni looks for in INDEPENDENT Contractors :

Set your own schedule. Get paid.Enjoy the Freelance life.

Work from home

No hassles of commuting

Competitive pay rates

Overview

As a contractor, you'll interact with customers primarily through inbound phone calls and possibly chat or email, assisting them with all their needs.

Schedule :

Flexible work schedule options available

Majority of work hours are during weekdays and daytime

Opportunity to create a work schedule that works best for you (within client hours of operation)

Earnings & Revenue :

Contract earnings $12 per hour

Pay is determined by your phone call status when assisting customers

Additional incentives available based on client and performance metrics.

Required Skills for Successful Contractors :

Exceptional written and verbal communication skills

Proven track record in customer service and delivering outstanding customer care

Keen attention to detail with strong problem-solving skills

Friendly, empathetic tone, and professional demeanor

Self-motivated, proactive, and resourceful mindset

Proficient in using technology, including computer applications and software.

Technology & Equipment Requirements :

Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

Wired USB headset with microphone for clear communication

High-speed wired internet with a minimum of 10 Mbps download speed and 5 Mbps upload speed for seamless connectivity

Valid and up-to-date antivirus software installed

Smart phone, Android tablet or iPad needed for authentication into client and Omni systems

Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements :

Organized desk area

Contractual Relationship : The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your contractual relationship with Omni. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.