Puerto Rico HRO Processing Assistant I - Virtual

Alight Solutions; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their Leave of Absence Administration team. This role involves providing essential administrative support for employee leave requests, ensuring smooth communication and case management. The ideal candidate will champion people, possess strong communication skills, and be proficient in both English and Spanish. With a commitment to diversity and inclusion, this organization offers a competitive rewards package and growth opportunities within a global framework. If you're passionate about supporting others and thrive in a flexible work environment, this opportunity is perfect for you.

Benefits

Health Coverage

Wellbeing Programs

Retirement Plans

Continuing Education

Voluntary Benefits

Qualifications

• Understanding of leave process cycle and case management systems.
• Ability to prioritize urgent cases and handle confidential information.

Responsibilities

• Answer LOA calls and conduct return-to-work calls.
• Monitor inboxes for new leave entries and extensions.
• Collaborate with the team to improve service delivery.

Skills

Communication Skills

Case Management

Active Listening

Bilingual (English and Spanish)

Computer Proficiency

Education

High School Diploma

Bachelor's Degree

Job description

Amazing Opportunity and Great Place to Work!

Are you looking for a new opportunity to work in a goal-oriented team?

Our story

At Alight, we believe a company’s success starts with its people. We champion people, help our colleagues grow with purpose, and encourage everyone to “Be Alight.”

Our Values:

• Champion People: Be empathetic and foster a sense of belonging.
• Grow with purpose: Be inspired by our mission to improve lives.
• Be Alight: Act with integrity, be authentic, and empower others.

Alight helps clients gain benefits advantages while building a healthy and financially secure workforce through a unified benefits ecosystem across health, wealth, wellbeing, absence management, and navigation.

With a comprehensive rewards package, ongoing education, and growth opportunities within a global organization, Alight is an excellent place to channel your passion.

Join us if you champion people, aim to grow with purpose, act with integrity, and embody the spirit of Be Alight.

Learn more at careers.alight.com.

About the Role

The Leave of Absence (LOA) Administration team provides administrative support for employee leave requests in Puerto Rico, handling transactional support and case management.

Responsibilities

1. Answer LOA calls and conduct return-to-work calls.
2. Follow up with outbound calls, employing active listening and probing techniques.
3. Send leave request emails to supervisors/HR/OHS.
4. Monitor inboxes and faxes for new leave entries and extensions, generate leave policy kits, and assign cases.
5. Update case information in the system for client callbacks.
6. Support case management activities such as collecting medical releases and coordinating with medical offices.
7. Assist with HRIS transactions and administrative projects, ensuring accurate documentation.
8. Collaborate with the team to improve service delivery through automation and process streamlining.

Requirements

• Understanding of the leave process cycle, case management systems, and relevant laws.
• Ability to prioritize urgent cases.
• Strong communication skills, including handling confidential information and facilitating smooth information transfer.
• Ability to work effectively with clients, vendors, and internal teams.
• High School diploma or higher education (College or Bachelor's preferred).
• Proficiency in computer skills.
• Bilingual in English and Spanish.
• Experience or knowledge in Leave of Absence processes.

Alight conducts virtual interviews via video and offers flexible working arrangements, recognized as a top remote work employer.

Benefits

Our benefits support overall well-being, including health coverage, wellbeing programs, retirement plans, leave policies, continuing education, and voluntary benefits.

Inclusion & Equal Opportunity

We celebrate diversity and are committed to an inclusive environment. Accommodations are available for applicants with disabilities. We are an equal opportunity employer and do not discriminate based on protected characteristics.

Applicants must have valid work authorization for the country of employment. Management reserves the right to assign duties as needed.

We offer a competitive rewards package, ongoing training, and growth opportunities within a global organization.

DISCLAIMER: Nothing restricts management's right to reassign duties or responsibilities. We are committed to diversity and equal employment opportunities.