Publishing Quality Analyst

QA Ltd; Kansas; Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

27 days Annual Leave

Holiday Buying scheme

Private Medical Insurance

Pension Scheme

Early Friday Finish

Job summary

QA Ltd is seeking a Publishing Quality Analyst for a home-based role. The role focuses on defining quality standards for digital learning content, ensuring accessibility, alignment with learning design principles, and an excellent learner experience.

You will review assets before platform builds and perform end-to-end quality checks across platforms to maintain high standards. You will collaborate with content, learning design, and technology teams to resolve issues, analyze quality data for

Qualifications

• Experience in reviewing, quality assurance, or UX testing.
• Strong grammar and plain English understanding.
• Detail-oriented with high attention to accuracy.
• Proficient with digital platforms to review/test content.
• Excellent analytical, organizational, interpersonal, and communication skills.

Responsibilities

• Define, apply, and champion quality standards for digital learning content, including accessibility and learner experience.
• Review assets prior to platform build to ensure content is ready to be built.
• Carry out quality control reviews on platform usability, functionality, accuracy, and end-to-end learner experience.
• Review written content for quality, readability, and alignment with QA style and tone.
• Ensure consistency across the learner journey across design and communications.
• Check content for proper branding, layout, and formatting across journeys.
• Test videos, links, navigation, page layouts, and visual assets for accuracy and usability.
• Validate quizzes, assessments, labs, and activities for correct function and learner needs.
• Assess AI-assisted outputs for suitability and alignment with quality standards.
• Log and escalate quality issues via Change Log with actionable feedback.
• Collaborate across QA Platform, Canvas, and Miro to edit and maintain content.
• Analyse quality data to identify trends and inform instructional approaches.
• Ensure accessibility and inclusivity are upheld as standards; address gaps.
• Liaise with Production to meet publication deadlines.
• Support Learning Technologists in maintaining high-quality content and platforms.
• Develop and issue Credly badges.

Skills

Quality assurance

UX testing

Attention to detail

Analytical thinking

Communication skills

Education

Formal qualifications in a relevant field

Tools

QA Platform

Canvas

Miro

Job description

Summary

The Publishing Quality Analyst improves the quality of QA’s learning experience by defining and applying quality standards across digital learning content.

About The Role

Publishing Quality Analyst

Home Based

9 months FTC

The Publishing Quality Analyst improves the quality of QA’s learning experience by defining and applying quality standards across digital learning content.

The team focuses on reviewing materials to identify quality, UX, and functionality issues, working collaboratively with content, learning design, and technology teams to resolve issues and improve content both ahead of publication and through ongoing course maintenance.

Alongside course‑by‑course reviews, the team analyzes quality data to identify trends and outliers, using these insights to improve processes and support the delivery of usable, accessible, and high‑quality learning experiences.

Role Responsibilities

• Define, apply, and champion quality standards for digital learning content, including accessibility, inclusivity, alignment with learning design principles, and learner experience expectations.
• Review assets (e.g., platform scripts) prior to platform build, ensuring content is suitable and ready to be built.
• Carry out quality control reviews on platform, focusing on usability, functionality, accuracy, and end‑to‑end learner experience. This includes:
• Reviewing written content for quality, readability, and alignment with QA’s style and tone.
• Ensuring consistency across the whole learner journey; both within the learning design and learner communications.
• Checking content for correct application of QA and client branding, visual consistency, layout, and formatting across the learner journey.
• Testing videos, links, navigation, page layouts, and visual assets for accuracy, consistency, and ease of use.
• Verifying quizzes, assessments, labs, and interactive activities to ensure they function correctly and meet learner needs.
• Validating content against intended learner personas, user stories, and learner journeys.
• Assess AI‑assisted outputs for suitability, compliance, and alignment with quality standards and learner experience.
• Identify, log, and escalation quality issues, risks, and improvement opportunities via a Change Log, providing clear issue details and experiential feedback to support effective resolution.
• Work across a range of content platforms (QA Platform, Canvas, Miro), editing and maintaining content directly within each system.
• Analyse quality review data to identify trends and outliers, reporting insights and working with colleagues to improve instructional approaches and techniques.
• Ensure accessibility and inclusivity are upheld as quality standards, identifying gaps and supporting teams to address accessibility‑related issues.
• Uphold third‑party content, copyright, and AI usage policies, ensuring they are applied correctly and responsibly within published content.
• Respond to content and platform queries.
• Use online systems and tools to manage workflows, track issues, and support delivery to agreed deadlines.
• Liaise with Production team members to ensure publication deadlines are met.
• Supporting the Learning Technologists in maintaining high‑quality digital content and platforms.
• Develop and issue Credly badges.
• Ad hoc proofing/publishing tasks.

Your Experience/Skills

• Experience working in a reviewing, quality assurance, or UX testing role.
• Very good understanding of core grammatical and plain English principles.
• Quality‑focused, with a high attention to detail.
• Confident using digital platforms and systems to review, test, and manage content.
• Exceptional analytical, organisational, interpersonal, and communication skills.
• Desired: Formal qualifications in a relevant field.

Key Competencies

• Works collaboratively and builds positive working relationships across teams.
• Ability to work independently, remaining motivated and driven.
• Ability to work within high-volume, rapid development cycles, with many concurrent deadlines.
• Must demand high standards and set the bar through consistent and high-quality personal approach
• Must be able to work at a detailed level.
• Understanding of education and learning principles, including instructional design.

About Us

Wellbeing & benefits

Your wellbeing matters to us. That’s why we offer benefits designed to help you recharge and thrive, including:

• 27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays
• Holiday Buying scheme
• Medicash plan, Wellhub, Cycle to Work scheme
• Private Medical Insurance at corporate rates
• Employee Assistance Programme
• Employee Discounts Benefit Hub
• 3 Development days
• 2 Charity days per year
• Pension Scheme
• Early Friday Finish at 4pm

Personal growth

Learning and opportunity is at the core of what we do - and that applies to you too!

You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world‑class digital learning content on a variety of tech and business topics. Or perhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.

Our people

We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity.

As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments.

A Little About QA

At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners in the last 3 years.

Our Mission

We teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world. We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end‑to‑end learning solutions draw from deep expertise across Apprenticeships, Instructor‑led training, Self‑paced Learning and Blended Learning.

You can find out more about us at https://www.qa.com/about/careers/