Public Works/Solid Waste - Customer Service Enforcement Technician

City-of-Hampton,-Va; Hampton (VA); On-site; USD 42,000 - 52,000; Full time

Job summary

City of Hampton seeks a Customer Service Enforcement Technician to provide technical, administrative, and clerical support to the Department of Public Works and Solid Waste Management Division. The role focuses on monitoring, updating, and maintaining accurate database records to ensure information remains reliable and up to date, supporting daily operations.

An ideal candidate demonstrates strong organizational, communication, and computer skills, with attention to detail and a commitment to

Qualifications

• High school diploma or GED is required.
• Knowledge of Solid Waste Ordinances.
• Must possess a valid driver’s license with a satisfactory driving record.
• Must pass a background check prior to any offer of employment.
• Subject to testing for alcohol and controlled substances per policy.

Responsibilities

• Monitor, update, and maintain accurate database records to ensure data reliability and timeliness.
• Provide technical, administrative, and clerical support to the Department of Public Works and Solid Waste Management Division.
• Support daily departmental operations and respond to routine inquiries with professionalism.

Skills

Organizational skills

Communication skills

Computer skills

Driver's license

Education

High school diploma or GED

Job description

We are seeking a Customer Service Enforcement Technician to join our team in providing technical, administrative, and clerical support to the Department of Public Works and Solid Waste Management Division. This position is responsible for monitoring, updating, and maintaining accurate database records, ensuring information is reliable and up to date, and supporting daily departmental operations. The ideal candidate possesses strong organizational, communication, and computer skills, demonstrates accuracy and attention to detail, and is committed to delivering efficient and dependable service to support departmental goals.

Minimum Qualifications

• High school diploma or successful completion of GED.
• Knowledge of Solid Waste Ordinances.
• Must possess a valid driver’s license and have and maintain a satisfactory driver’s record based on the City of Hampton’s criteria.
• Must successfully pass a background check related to this position prior to any offer of employment or promotion.
• This position is subject to testing for alcohol and controlled substances in accordance with the City of Hampton’s substance abuse policy.

Additional Requirements

• Ability to communicate effectively both orally and in writing.
• Ability to foster harmonious working relationships with diverse populations.
• The incumbent may be considered "essential personnel” during City emergency situations or at the direction of the City Manager which may include long hours and unusual schedules.