Public Works Dispatcher & Administrative Support

Marlborough; Marlborough (MA); On-site; USD 42,000 - 48,000; Full time

Job summary

The City of Marlborough is seeking a Dispatcher in the Department of Public Works (Administration) to deliver exceptional service to the community and City Departments. You will manage service requests, coordinate field personnel, and provide administrative support across multiple programs and projects.

Minimum qualifications include a high school diploma and 1–3 years of related experience, with strong customer service and communication skills.

Qualifications

• Experience in customer service and administrative support.
• Strong written and oral communication skills.
• Ability to coordinate tasks, track requests and maintain records.

Responsibilities

• Receive and assess service requests, dispatch DPW personnel, and provide timely information to residents and city departments.
• Answer calls, respond to inquiries, and route messages to appropriate personnel.
• Enter, update, track, and close work orders in the system and maintain accurate records.
• Coordinate with Police Dispatch for urgent areas needing immediate response.
• Schedule and coordinate DPW building rentals and event logistics.

Skills

Customer service

Communication

Problem solving

Organizational skills

Education

High School diploma or equivalent

Tools

Office software

Job description

The City of Marlborough is seeking a Dispatcher in the Department of Public Works (Administration) to deliver exceptional service to the community and City Departments. You will manage service requests, coordinate field personnel, and provide administrative support across multiple programs and projects.

Minimum qualifications include a high school diploma and 1–3 years of related experience, with strong customer service and communication skills.