PUBLIC WELFARE ADMINISTRATIVE APPEALS PROGRAM OFFICER - DOWNTOWN, OAHU

State of Hawaiʻi; Hawaii; On-site; USD 80,000 - 100,000; Full time

Job summary

An established government agency is seeking a Public Welfare Administrative Appeals Program Officer to oversee the statewide appeals process. This pivotal role involves managing appeals related to public assistance programs and ensuring compliance with legal standards. The ideal candidate will have strong analytical skills, a Bachelor’s degree, and experience in administrative roles. Join a team dedicated to serving the community and making a difference in public welfare. This position offers a competitive salary and the opportunity to contribute to meaningful programs that impact the lives of citizens.

Qualifications

• Ability to write clear and comprehensive reports and documents.
• Experience in analyzing and interpreting complex information.

Responsibilities

• Manage statewide Public Welfare Administrative Appeals program.
• Conduct administrative appeal hearings and develop operational procedures.

Skills

Analytical Skills

Problem Solving

Report Writing

Legal Interpretation

Education

Bachelor’s degree

Job description

PUBLIC WELFARE ADMINISTRATIVE APPEALS PROGRAM OFFICER - DOWNTOWN, OAHU

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PUBLIC WELFARE ADMINISTRATIVE APPEALS PROGRAM OFFICER - DOWNTOWN, OAHU

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Join to apply for the PUBLIC WELFARE ADMINISTRATIVE APPEALS PROGRAM OFFICER - DOWNTOWN, OAHU role at State of Hawaiʻi

Recruitment Information

Recruitment Number 25-0031

This vacancy is with the Department of Human Services, Division of Administrative Appeals Office.

Salary: $9,142 to $14,625 per month (EM-05, Minimum to Maximum)

Note: Hiring rates will be based on availability of funds, the applicant's qualifications, and other relevant factors.

A continuous recruitment may be closed at any time. The notice of the last day to file applications will be posted on the State of Hawaii's Civil Service Job Opportunities Listing page of our website.

Duties Summary

Manage and direct the statewide Public Welfare Administrative Appeals program wherein applicants, recipients, and providers may formally appeal agency decisions regarding various public assistance and social service programs to an impartial administrative appeal body. The sole position in this class reports to the Director of Human Services and serves as a member of the director's management team which is involved in the development of long- and short-range departmental plans to fulfill the department's mission, goals, and objectives. This class also include department-wide responsibility for overseeing the technical review of rules adoption, modification, and repeal; and perform other related duties as assigned.

This class reflects responsibility for planning, organizing, managing, and directing the activities and operations of the statewide Public Welfare Administrative Appeals program and for conducting administrative appeal hearings. Decisions rendered by the position in this class and its subordinate hearings officers are final and binding unless overruled by a court of competent jurisdiction and may serve as precedents for the handling of similar cases line staff and other hearing officers. The position in this class carries out the administrative functions of the program which include determining the methods and means by which appeals are conducted; developing operational procedures; preparing budget and expenditure plans; determining staffing requirements; establishing internal controls over work and staff; coordinating and evaluating program operations; and maintaining working relationships with the Attorney General's Office; Legal Aid Society, and other public interest organizations.

Minimum Qualification Requirements

To qualify, you must meet all of the following requirements:

Legal Authorization To Work Requirement

The State of Hawaii requires all persons seeking employment with the government of the State shall be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States.

Basic Education Requirement: Bachelor’s degree from an accredited four-year college or university.

Excess work experience as described under General or Specialized Experience below or any other progressively responsible administrative, professional or analytical work experience which provided knowledge, skills and abilities comparable to those acquired in four (4) years of successful study while completing a college or university curriculum leading to a baccalaureate degree may be substituted on a year-for-year basis. To be acceptable, the experience must have been of such scope, level and quality as to assure the possession of comparable knowledge, skills and abilities.

The education or experience background must also demonstrate the ability to write clear and comprehensive reports and other documents; read and interpret complex written material; and solve complex problems logically and systematically.

General Experience: Three (3) years of progressively responsible professional or other responsible analytical work experience which involved gathering, evaluating and analyzing facts and other pertinent information required to resolve problems; identifying, evaluating and analyzing issues involved; and interpreting and applying various statutory provisions, rules or regulations, to determine and recommend appropriate courses of action. Such experience must have demonstrated the ability to elicit information orally and in writing; apply problem-solving methods and techniques; and prepare clear and concise written reports of facts, issues, application of laws, rules, regulations or procedures, and recommendations for action.

Specialized Experience: Three (3) years of progressively responsible professional or other analytical work experience which demonstrated knowledge of procedures and requirements pertinent to conducting hearings of contested cases in government and adjudicating cases that involve the interpretation and application of policy, rules and regulations, and which demonstrated skill in the analysis and presentation of cases or complex issues. Such experience may have been obtained through work which involved either:

• conducting hearings of contested cases in government including time required to conduct research and study preparatory to conducting hearings and subsequently to analyze the evidence and prepare findings of fact, conclusions of law and recommendations or decisions as applicable; or
• serving as a responsible representative of a party at or actively participating as a party in such hearings including time required to conduct research and study preparatory to the hearing, gathering and evaluating facts to be submitted as evidence and preparing analyses or memoranda subsequent to hearings as applicable.
  
  

Supervisory Aptitude: Supervisory aptitude rather than actual supervisory experience may be accepted. This requirement will be considered to have been met when there is strong affirmative evidence of the necessary supervisory abilities and/or potential.

Administrative Aptitude: Ad ministrative aptitude rather than actual administrative experience may be accepted. Administrative aptitude will be considered to have been met when there is strong affirmative evidence of the necessary administrative aptitudes and abilities.

Non-Qualifying Experience: Clerical or other sub-professional work experience although, it may have been in the field of appeals processing or welfare benefits eligibility examination, is not qualifying.

Substitutions Allowed

• Satisfactory completion of academic requirements for a master's degree from an accredited college or university which required completion of research, and the preparation of extended reports may be substituted for one year of General Experience.
• Satisfactory completion of coursework required for a law degree from a School of Law, accredited by a nationally recognized specialized accrediting body (or coursework deemed comparable by a nationally recognized specialized accrediting body), which included study of techniques of legal research and writing, administrative law, rules of evidence, and civil procedures may be substituted for the General or Specialized Experience required on the basis of fourteen (14) semester credit hours for each one-half (1/2) year of experience required up to a maximum of one and one-half (1-1/2) years of the General Experience and/or one and one-half (1-1/2) years of the Specialized Experience.
• Possession of a law degree from a School of Law, accredited by a nationally recognized specialized accrediting body (or a law degree that is deemed comparable by a nationally recognized specialized accrediting body), may be substituted for all of the General Experience and two (2) years of the required Specialized Experience.
• Excess Specialized Experience may be substituted for the required General Experience on a year-for-year basis. 17538:082410:35:MA
  
  

Other Information

The State of Hawai'i complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing an application, any pre-employment testing, or otherwise participating in the selection process, please call 808-587-0936 for assistance.

PUBLIC SERVICE LOAN FORGIVENESS (PSLF) PROGRAM The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please click: https://studentaid.gov/manage-loans/forgiveness-cancellation

ELECTRONIC NOTIFICATION TO APPLICANTS The Department of Human Resources Development (HRD) will use electronic mail (email) to notify applicants of important information relating to the status and processing of their applications as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs.

Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails or fail to check your email-box in a timely manner. In addition, please be aware that you may no longer receive notification about applications submitted if you choose to disable the Job Application Emails feature in your Account Settings.

TESTING INFORMATION The examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. It is therefore important that your employment application provide a clear and detailed description of the duties and responsibilities of each position you held.

In-person interviews and/or further testing in Hawaii may be required at the discretion of the hiring agency. If in-person interviews and/or further testing is a requirement, applicants who meet the minimum qualification requirements and are referred to the vacancy must be available to participate in person and at their own expense in this required phase of the selection process.

Applicants are encouraged to submit their applications as soon as possible. In addition to employment availability and score, the referral of qualified applicants may be based upon other factors including date of receipt of application.

CLICK HERE for further information about Equal Employment Opportunity, the Merit Civil Service System, Citizenship and other requirements, Reasonable Accommodation, Veterans Preference, Examination Requirements, and the State Recruiting Office’s Levels of Review.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Government Administration

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