Public Services Library Aide

Kids for the Future; Centerville (OH); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

OPERS retirement

Vision insurance

Term life insurance

Ohio Deferred Compensation

Employee Assistance Program

Discounted gym membership

Job summary

The Washington-Centerville Public Library is seeking a Public Services Library Aide to provide premiere front desk service, greet patrons, and assist with checkout and catalog usage. This 12-hour-per-week role emphasizes friendly, efficient service in a fast-paced environment at WCPL.

Responsibilities include circulation tasks, patron support, and helping with requests and shelving, with a strong focus on customer satisfaction and team collaboration.

Qualifications

• Provide outstanding, pleasant, professional customer service both in person and over the phone.
• Circulation desk duties including check-in/check-out and holds/registration of patrons.
• Assist patrons with library services, catalog, and other resources.

Responsibilities

• Greet and guide patrons at front desk, respond to needs and requests.
• Process OhioLink/Search Ohio requests; prepare materials for outbound/inbound returns.
• Be a strong team player, assist teammates, and handle shelving and non-patron duties.
• Provide basic reader’s advisory to patrons and read communications as needed.

Skills

Customer service

Front desk

Team player

Communication

Education

None required

Tools

Library catalog systems

Job description

• Base Pay $13.07 / Hour
• Relocation Expense Covered No
• Employee Type Non-Exempt-PT
• Required Degree NONE
• Manage Others No

Contact information

• Name WCPL Human Resources
• Email [e-mail]

Description

The Washington-Centerville Public Library, a busy mid-sized suburban library serving a population of approximately 56,000 citizens in the communities of Centerville and Washington Township. Our customer service philosophy: WCPL makes patrons our top priority by offering unparalleled service. Our goal is to assist patrons in any way we can in their pursuit of enrichment.

As a Public Services Library Aide, you will provide premiere front desk service; greeting and guiding patrons, responding to their needs, and assisting them with checkout, always with an eye on creating a library experience that continuously delights and enchants each of our patrons. This role is ideal for someone who loves working with people, brings positive energy to every shift, and thrives in a sometimes fast-paced customer service environment.

Requirements

• Provide outstanding, pleasant, professional customer service both in person and over the phone.
• Circulation desk duties, including check-in, check out of materials, placing holds and registration of patrons.
• Answer patron questions and provide assistance and instruction to patrons on use of the library, library catalog, and other library services.
• Process Search Ohio/Ohio Link requests as needed including paging lists; unpack, check in, and label materials; prepare materials for outgoing requests and returns.
• Be a strong team player, assisting teammates and performing all sorting, shelving, and other non-patron duties while at the desk.
• Provide basic reader’s advisory to patrons.
• Read and review library communications, email, intranet and manuals.
• Other tasks as assigned.
• All PSLA positions are 12 hours per week, including occasional Sundays.

Summary

All employees have access to the following:

• Ohio Public Employees Retirement System (OPERS) - WCPL contributes 14% of employee’s wages to plan and the employee is required to contribute 10%
• Voluntary Vision, Cancer, Term Life insurance, Life insurance
• Optional participation in Ohio Deferred Compensation Program to save additional funds for retirement
• Employee Assistance Program
• Discounted gym membership

All offers of employment will be contingent upon the candidate successfully completing a Bureau of Criminal Identification (BCI) background check.