Public Services Coordinator

Arizona State University; Tempe (AZ); On-site; USD 44,000 - 50,000; Full time

Job summary

Arizona State University’s Hayden Library in Tempe is seeking a Library Assistant 3 to provide front desk operations, circulation services, and intermediate reference support. You will interpret library policies, assist students and faculty, and help maintain a welcoming, efficient information desk.

This role requires a high school diploma with 3 years library experience or an equivalent combination. Schedule includes day, evening, and weekend shifts across Hayden and Fletcher locations with a

Qualifications

• High School Diploma and three years experience in library-related area or equivalent combination of experience and training.
• Experience with front desk operations and clerical duties in a library setting.
• Ability to use Microsoft Office Suite and Google Drive applications.

Responsibilities

• Provide excellent customer service at the information desk.
• Process circulation tasks: check-out/check-in, holds, recalls, and billing policies.
• Offer intermediate reference and information services using diverse sources.
• Assist with policy interpretation and campus navigation.
• Support opening/closing procedures and security at Hayden and Fletcher locations.
• Coordinate with collections for Fletcher Library stacks and related displays.
• Assist with virtual information services as needed.
• Handle basic troubleshooting of computers and printers.

Skills

Customer service

Circulation

Reference services

Microsoft Office

Google Drive

Slack

Zoom

Supervision

Communication

Sustainable practices

Education

High School Diploma

Tools

Ask a Librarian chat/triage

Job description

Job Profile:Library Assistant 3Job Family:Library ServicesTime Type:Full timeApply before 11:59 PM Arizona time the day before the posted End Date.Minimum Qualifications:High School Diploma and three years (3) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.Job Profile Summary:Responsible for front desk operations and complex clerical library duties.Job Description:Position Salary Range: $44,000 - $50,000 annually; DOEASU Library on the ASU Tempe campus and Fletcher Library and the West Valley Campus; seek a Public Services Coordinator for each location to provide excellent information and circulation assistance, interpret library policies and procedures, and support student success during the Day Shift (Hayden) and Closing and Weekend shift (Fletcher).The Hayden Public Services Coordinator manages Hayden Library Monday - Thursday from 7:00 a.m. to 3:30 p.m., Sunday 9 am - 5:30 pm, supervising service points and building activities, security and maintenance issues. In addition, this position performs Opening duties, following established practices. This position reports the Public Services Supervisor for the Day shift.The Fletcher Library Public Services Coordinator provides excellent customer service and circulation assistance, interprets library policies and procedures, and supports student success during the evening and weekend shift. This position staffs the Fletcher Library Information Desk from Sunday (10:30am - 7:15pm); Monday - Thursday (1:45pm - 10:15pm). May provide virtual information services via \"Ask a Librarian\" chat/triage In addition, this position performs Opening and Closing duties on Sundays, following established practices. This position reports the Building Manager.Essential Duties:For both locations:Provide excellent customer service.Provide circulation services, including check-out / check-in, loan policy, holds, billing policies.Provide intermediate subject-based reference, information and referral services to users, combining a wide range of library and information sources in a variety of formats.Display knowledge and understanding of all ASU Library services, including current initiatives such as map and geospatial services, maker services and data visualization.May provide virtual informational services via “Ask a Librarian” chat / triage email.Resolve and answer advanced requests, and interpret ASU Library / University policy for library users.Provide basic troubleshooting of computer and printing needs.Provide directional assistance for the Library and campus.Carry out fulfillment duties, including but not limited to:Process resource requests (e.g. holds, recalls).Monitor materials on hold for library users.Process Home Delivery requests.Run and process system-generated material status lists.Manage Hayden Library for the Friday and Saturday second shiftSupervise service points and building activities, including security and maintenance issuesResolve conflicts and address emergencies, refer to manager or ASU Police as appropriate.Perform closing duties, following established practices.Manage Fletcher Library for the Sunday shift including opening and closingCollection Liaison - Coordinate with the Collections directorate to maintain the Fletcher Library’s stacks collection.Manages art displays for Fletcher LibraryDesired Qualifications:Demonstrate familiarity with Library usage, practices, and systems.Ability to use Microsoft Office Suite, Google Drive applications, employee communication software (e.g. Slack, Zoom).Ability to supervise, coach, evaluate employees and student workers.Communicate effectively.Demonstrates customer service principles, methods and practices.Demonstrates understanding of the concepts of sustainable practices.Working Environment:Activities are performed in an environmentally controlled office setting subject to extended periods of sitting and/or standing.Exposure to dust and other airborne materials.•Utilize computer, phone, and various technologies (Google Workspace, Microsoft Office Suite, Slack,Zoom, etc.), office equipment (copier, printer, scanner, etc.).May oversee various projects within the library involving handling, sorting, shelving or relocation of physical materials.Responsible for oversight of building security, maintenance issues, and compliance with university policy in absence of direct supervisor.May work alternate hours, including nights and/or weekends, as needed.Work Schedule (Hayden): Fall/Spring: Monday – Thursday 7:00 a.m.to 3:30 p.m. Sunday 9:00 a.m. to 5:30 p.m. Summer: Monday – Thursday 7:00 a.m.to 3:30 p.m. Sunday 10:00 a.m. to 6:30 pmWork schedule (Fletcher): Fall/Spring: Sunday 10:45am-7:15pm;Monday to Thursday 1:45pm - 10:15pm. Summer: Sunday 10:45am-7:15pm;Monday to Thursday 10:45am - 7:15pm.Department Statement:The ASU Library is a center of energy, imagination, and innovation, with nine library facilities across four ASU campus locations. We provide students and faculty access to millions of information resources, world-class collections, outstanding study spaces, advanced data centers, and a suite of maker spaces and creative services. ASU Library strongly supports student success and is a critical partner in realizing the New American University’s mission of access, excellence, and impact. Success at ASU is measured not by whom we exclude but rather by whom we include and how they succeed.Driving Requirement:Driving is not required for this position.Location:Campus: TempeFunding:No Federal FundingInstructions to Apply:Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub .To be considered, your application must include all of the following attachments:Cover letterResume or CVMultiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.ASU Statement:Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobaccoAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.Notice of Availability of the ASU Annual Security and Fire Safety Report:In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf . You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation EstimatorEmployment Verification Statement:ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.Background Check Statement:ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.Fingerprint Check Statement:A fingerprint check is not required for this position.