Public Services Assistant

Dauphin County Library System; Elizabethville (Dauphin County); On-site; Part time

Job summary

A leading library system is hiring a part-time Public Services Assistant at the Elizabethville Area Library. The role involves exceptional customer service, managing patron accounts, assisting with computer usage, and providing information about library programs. Ideal candidates possess strong communication skills and a commitment to serving the community.

Qualifications

• One year of customer service experience dealing with the public.
• Ability to assist patrons with basic computer use and troubleshoot issues.

Responsibilities

• Assist patrons in locating library materials and providing reader's advisory services.
• Manage member accounts through the library's online software.
• Provide courteous assistance to the public by phone and in person.

Skills

Customer Service

Communication

Analytical Skills

Technological Skills

Education

High school diploma or GED preferred

Job description

Join to apply for the Public Services Assistant role at Dauphin County Library System

1 month ago Be among the first 25 applicants

Join to apply for the Public Services Assistant role at Dauphin County Library System

The Library is hiring a part-time Public Services Assistant for the Elizabethville Area Library. This person should have exceptional customer service skills. This position is the first point of contact for everyone entering the library. We are seeking someone who is able to present a welcoming atmosphere and is committed to helping the patrons and members.

The Public Services Assistant manages patron accounts through The Library’s online software; helps patrons to locate library materials, provides Reader’s Advisory services, and answers basic reference questions.

The Public Services Assistant assists the patrons with basic computer use, including but not limited to signing on to computer, use of the mouse, keyboard, and personal storage devices. This also includes troubleshooting basic computer issues. The Public Services Assistant provides courteous assistance to the public by phone and in person, giving information about library programs and services.

Title: Public Services Assistant Status: Non-exempt

Reports to: Library Supervisor Hours of Work: Days; some evenings/weekends

Position Summary

This customer service focused position is the face of The Library, providing exceptional customer service to meet the needs of the community.

Required Performance Standards

• Communications: Writes and speaks clearly, logically and concisely. Listens effectively. Demonstrates small and large group communication skills. Keeps colleagues, team members and supervisors well informed. Participates in group discussions.
• Customer Service: Presents welcoming behaviors. Remains helpful and professional with customers. Responds quickly and cooperatively to requests from staff or public. Follows Dauphin County Library System’s (The Library) guidelines and training for customer service approach. Demonstrates ability to determine customer's needs. Follows up on customer transactions.
• Analytical Skills/Problem Solving/Decision Making: Uses sound judgment in making decisions. Constructively manages conflict. Works with others to solve problems and achieve results.
• Technological Skills: Demonstrates ability to use computers. Demonstrates ability to access and use the Internet and electronic databases. Demonstrates ability to use and maintain equipment basic to job.
• Workplace Maintenance/Management: Maintains and manages workplace security and safety. Pays attention to personal workspace housekeeping.
• Flexibility and Adaptability: Remains calm in difficult, ambiguous, and challenging situations. Responds appropriately to changes in direction and priorities. Adapts personal style to work situations. Takes corrective action when required.
• Interpersonal and Group Relationships: Willing to work with and for others. Supports and facilitates cooperation among others.
• Professional Standards and Ethics: Protects and values member confidentiality and organizational security. Supports mission and vision of the library. Upholds American Library Association's Library Code of Ethics as interpreted by The Library. Works toward furthering a library-conscious community.
• Professional Development and Leadership: Seeks opportunities to pursue one's personal goals and those of the organization. Sets and models high performance standards. Encourages others to make good decisions and take ownership in decision-making and problem-solving.
• Time and Workflow Management: Manages personal time effectively. Manages workflow effectively.
  
  

Environmental Conditions

Primarily works indoors, seated at a desk, using a computer. Travels among facilities. Provides own transportation and is reimbursed accordingly.

Essential Functions

• Implements and monitors exceptional customer service.
• Manages member accounts through The Library’s online software. This includes creating library accounts, placing holds, collecting fines, and checking in and out library materials.
• Helps members to locate library materials, provides Reader’s Advisory services, and answers basic reference questions.
• Instructs members in the use of online resources including the catalog, databases and Internet.
• Assists the members with basic computer use, including but not limited to signing on to computer, use of the mouse, keyboard, and personal storage devices. This also includes troubleshooting basic computer issues.
• Provides courteous assistance to the public by phone and in person, giving information about library programs and services
• Explains library policy and procedures and handles complaints and public behavior problems, referring more demanding situations to the supervisor.
• Assist pages and volunteers with shelving items in alphabetical or Dewey Decimal order and maintaining the order of materials on shelves or display units.
• Assists with events and programs held on site and in the community.
• Opens and/or closes the branch and has responsibility for building security.
• Attends staff meetings and continuing education workshops.
• Assists at other libraries to provide coverage as needed.
• Lives by the Core Values.
• Performs other related duties.
  
  

This is a part-time position (14/hours per week) at the Elizabethville Area Library with an hourly rate of $11.50/hour.

The Schedule Is

Part-time, 14 hours per week.

Wednesday and Thursday 3:00 to 7:15 p.m.

Saturdays - 9:00a.m. to 2:30 p.m.

Minimum Qualifications

Education/Training: High school diploma or General Equivalency Development (GED) preferred.

Experience: One year of customer service experience dealing with the public. Microsoft Office Suite or equivalent experience, performing data entry.

Required: Excellent customer service and communication skills, ability to move 35 lbs. unassisted. Ability to reach and bend to place books on shelves, kneeling and sitting on the floor during programs.

Requires independent transportation for travel to libraries, programs, and outreach locations.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Libraries

Referrals increase your chances of interviewing at Dauphin County Library System by 2x

Get notified about new Service Assistant jobs in Elizabethville, PA.

Harrisburg, PA $31,374.00-$39,785.00 1 day ago

Mechanicsburg, PA $18.00-$19.00 3 weeks ago

Harrisburg, PA $40,000.00-$50,000.00 1 year ago

District Office Administrative Assistant (Anticipated)

Camp Hill, PA $40,000.00-$50,000.00 4 months ago

Support Associate Periop Services - VARIED SHIFT - Operating Room

Camp Hill, PA $55,000.00-$60,000.00 2 weeks ago

Part Time Administrative Support Assistant - University Fitness Center

Administrative Assistant - Public Health Sciences

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.