Public Services Assistant

Pepperdine University; California (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading university seeks a Public Services Assistant to oversee library operations at its West Los Angeles Campus. The role involves managing circulation activities, assisting patrons, hiring student employees, and upholding the university's mission of promoting academic excellence and values. This position offers an hourly pay range of $21.63 - $24.03, reflecting the academic focus and commitment required.

Qualifications

• Prior customer service experience required.
• Demonstrated sound judgment and emotional intelligence.
• Proficiency in Google Workspace, Microsoft Office, and Zoom.

Responsibilities

• Oversee daytime library operations and manage circulation activities.
• Upload assigned readings to the library's e-reserves platform.
• Hire and supervise student employees.

Skills

Customer Service

Communication

Attention to detail

Education

Bachelor's degree

Tools

Google Workspace

Microsoft Office

Zoom

Job description

Reporting to the West Los Angeles (WLA) Campus Librarian, the Public Services Assistant oversees daytime library operations at the WLA Campus Library and provides support to libraries on other Pepperdine campuses as needed. The Public Services Assistant performs a variety of duties to assist Pepperdine students, faculty, and staff, which include checking out library materials, assisting patrons, navigating the library catalog, answering directional questions, helping patrons with printing documents, and answering basic reference questions in person and via the library’s chat reference service. Additionally, the person in this position adds assigned readings from online and WLA campus classes to the library’s e-reserves platform.

This position supports the University’s mission and strategic plan of promoting academic excellence and Christian values by providing outstanding customer service and assisting students, staff, and faculty at the West Los Angeles Campus Library.

Duties

• Oversee daytime library operations and manage circulation activities, including check-out and check-in procedures, print and electronic reserves, document delivery, and other patron-initiated borrowing. Answer basic reference questions in person and via the library's chat reference service, and refer more complex questions to librarians. Open and close the library.
• Upload assigned readings to the library's e-reserves platform.
• Hire and supervise student employees, including creating and maintaining student work schedules, keeping an accurate account of timecards, and evaluating performance.
• Answer phone and in-person inquiries regarding library holdings, hours, and services, and provide referrals to librarians or other departments as needed.
• Assist patrons with podcasting, one-button studio, printers, and other equipment. Assist librarians with book orders and word processing.
• Participate in the activities of the Graduate Campus Libraries committee, including attending meetings and collaborating on initiatives addressing the needs of graduate students and faculty.
• Other duties as assigned.
• Uphold University mission and Libraries' core values through work performed.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required:

• Prior customer service experience.
• An appreciation for and commitment to the university’s Christian mission and a desire to contribute to that mission.
• Demonstrated sound judgment and emotional intelligence.
• Strong verbal and written communication skills; willingness to learn; strong communication and customer service skills; attention to detail.
• Proficiency in Google Workspace, Microsoft Office, and Zoom.

Preferred:

• Bachelor's degree.
• Prior library experience.
• Interest in education, psychology, and/or research.
• Familiarity with library platforms, including WorldCat, SpringShare, and/or Tipasa.
• Proficiency in Canva or another web-based design software.

Qualified individuals should be able to show respect for workplace differences, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. The University conducts such screenings in compliance with applicable laws and with the objectives of evaluating risk and supporting a safe environment for students, faculty, staff, and guests; safeguarding key University assets including people, property, information, and the University’s reputation; and providing comprehensive job-related information to University leaders to enable them to make prudent hiring decisions. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws, including the Los Angeles County Fair Chance Ordinance.

This is a Regular, Nonexempt, 40 hour per week position.

Expected Pay Range: $21.63 - $24.03 per hour

The above pay range reflects what Pepperdine University reasonably expects to pay for this position at time of posting. Actual compensation may vary based on relevant factors such as work experience, market conditions, education/training, and skill level. In addition to base pay, Pepperdine offers a robust and highly competitivebenefits package.

Pepperdine is an Equal Employment Opportunity employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local law.