Public Service Workforce Advisor - Case Management

State-of-Iow; Cedar Rapids (IA); Hybrid; USD 43,000 - 59,000; Full time

Benefits offered by this job

Health, Dental, and Vision Coverage

Paid Time Off (96 hrs vacation, 144hrs

Sick leave 144 hours

Retirement Plans (IPERS)

Flexible Spending Accounts

Life Insurance and EAP

Employee discount programs

Job summary

Iowa Workforce Development is seeking a PROMISE JOBS Workforce Advisor to deliver compassionate, comprehensive case management to TANF recipients, assess needs, identify strengths, and develop individualized employment and training plans.

You will help customers navigate community resources, improve career readiness, and follow through on goals to reach financial self-sufficiency while coordinating with DHHS and partner organizations.

Qualifications

• Commitment to serving individuals with empathy, professionalism, and cultural humility.
• Experience or interest in human services, case management, employment services, or related fields.
• Excellent verbal and written communication skills.
• Ability to build rapport and foster trust with customers facing varied challenges.
• Strong organization and time management skills to balance multiple cases and deadlines.

Responsibilities

• Deliver ongoing case management to TANF participants, including assessments to identify barriers to employment, education, transportation, childcare, health or other life stability factors.
• Develop, update, and monitor individualized plans outlining clear, achievable steps toward self-sufficiency.
• Maintain detailed case documentation and progress toward goals.
• Provide coaching, support, and follow-up to keep customers motivated and engaged.
• Connect customers to IowaWORKS services, community agencies, education providers, and partner organizations.
• Facilitate participation in job readiness workshops, career exploration, and job search.
• Support customers pursuing education, vocational training, high school completion, or HiSET preparation.
• Collaborate with DHHS and community organizations to coordinate services.

Job description

Iowa Workforce Development is seeking a PROMISE JOBS Workforce Advisor to deliver compassionate, comprehensive case management to TANF recipients, assess needs, identify strengths, and develop individualized employment and training plans.

You will help customers navigate community resources, improve career readiness, and follow through on goals to reach financial self-sufficiency while coordinating with DHHS and partner organizations.