Child Support Case Manager

State-of-Iow; Spencer (IA); Hybrid; USD 42,000 - 64,000; Full time

Job summary

The Iowa Department of Health and Human Services, Division of Community Access, Bureau of Child Support Services, seeks a Child Support Case Manager in Spencer to handle complex cases and collaborate with families and community partners.

The role is full-time with a hybrid work option after training, requiring a valid driver’s license and occasional travel. Ideal candidates are empathetic, patient, and capable of resolving conflicts while maintaining professionalism.

Qualifications

• Experience in complex case management.
• Ability to engage with community partners.
• Skilled in conflict resolution while remaining composed.
• Passionate about supporting families.

Responsibilities

• Performs complex case management for parents in need.

Skills

Complex case management

Conflict resolution

Interpersonal communication

Team collaboration

Job description

The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Child Support Services is seeking a Child Support Case Manager (Job Classification: Child Support Recovery Officer) to join our team!

At Child Support Services, we help the families of Iowa successfully navigate and understand the importance of providing both financial and emotional support for their children by building relationships with the parents to ensure they are successful. If you have a passion for helping others, this job is for you!

As a Case Manager with Child Support Services, you'll be responsible for complex case management, interacting with various community partners, and providing crucial support to families. You will encounter customers who may be reluctant to cooperate with Child Support so the ability to provide conflict resolution, while maintaining your composure is imperative. Overall, we're seeking someone who is positive, respectful, a quick learner and is passionate about supporting families throughout their child support journey.

Hours, Work Location and Requirements

This position is in the Spencer Child Support Office. This is a full-time opportunity, Monday – Friday with hours being from 8:00 AM - 4:30 PM. Upon successful completion of the training period and with management approval, this position offers a hybrid work opportunity, working from home and office as scheduled. This position requires a driver’s license and the ability to travel on occasion.

Job Duties

• Performs complex case management for parents in need