Public Service Manager 1 - Individual Income Tax

Iowa; Des Moines (IA); Remote; USD 60,000 - 80,000; Full time

Job summary

A state agency is seeking a Public Service Manager 1 to lead the Individual Income Tax team. Responsibilities include overseeing tax administration, mentoring employees, and analyzing program data. The ideal candidate should have leadership experience and knowledge of taxation principles. The position offers a flexible working environment, competitive compensation, and generous benefits.

Benefits

Iowa Public Employees' Retirement System (IPERS)

Flexible Working Environment

Health, Dental and Vision Insurance

Paid Holidays (9 days/year)

Qualifications

• Ability to make hiring decisions and develop teams.
• Experience in establishing objectives for tax programs.
• Ability to analyze program data reports.

Responsibilities

• Lead the Individual Income Tax team in tax administration.
• Oversee hiring, mentoring, and training employees.
• Analyze program data to determine effectiveness.

Skills

Leadership

Critical Thinking

Management Principles

Law and Government Knowledge

Education

Graduation from an accredited four-year college or university

Experience in program administration

Job description

Overview

The Iowa Department of Revenue’s Alcohol & Tax Compliance Division is seeking a Public Service Manager 1 to oversee the Individual Income Tax team.

The Compliance Division oversees all facets of tax processing, issuances of business permits, and alcohol regulation throughout the state. From the receipt of individual and business tax returns and payments, audits and collections, to routine compliance inspections and regulatory verification of alcohol-licensed establishments, this division is tasked with upholding, enforcing and educating taxpayers and licensees on Iowa’s laws and regulations.

Responsibilities

• Lead the Individual Income Tax team for the effective administration of individual income tax, fiduciary tax, inheritance tax, and fraud
• Oversee hiring, mentoring, and training in order to maximize employee performance
• Lead efforts to achieve continuous improvement goals and objectives, and champion customer service as a department priority
• Coordinate individual income tax program management in collaboration with audit programs
• Analyze program data reports to determine effectiveness

Preferred qualifications

• Providing leadership of employees – making hiring decisions, coaching, and developing effective teams
• Establishing objectives to meet goals of tax programs
• Working with a team to interpret data and evaluate effectiveness
• Writing processes, procedures, and procedural manuals

Job-Specific Competencies

• Management – knowledge of management principles, leadership techniques, coordination of people and resources
• Law and Government – knowledge of laws, legal codes, government regulations, and agency rules
• Administration – Ability to plan, organize, and effectively direct the work of assigned staff
• Monitoring – Ability to assess performance of self and others to make improvements or take corrective action
• Critical Thinking – Using logic and reasoning to identify solutions

Employer Highlights

The Iowa Department of Revenue is a well-respected employer. We are focused on providing excellent customer service, while offering a wonderful team atmosphere, work-life balance, free parking, and casual attire. We offer a flexible working environment and opportunities to work from home with the ability to work from anywhere in the State of Iowa as long as it is your primary residence. We have a great total compensation package for all of our full-time employees, including:

• Iowa Public Employees\' Retirement System (IPERS)
• Retirement Investors Club (RIC)
• Flexible Working Environment- Work from Home Opportunities
• Health, Dental and Vision Insurance
• Vacation Leave
• Sick Leave
• Paid Holidays (9 days/year)
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability Insurance

The mission of the Iowa Department of Revenue is to serve Iowans through the responsible collection and generation of revenue to support the public good. If you’re looking for a career with an organization that values its employees and customers, you’ve come to the right place.

Applicants must live within the State of Iowa to qualify for this position.

A background check, including a criminal history check, fingerprint and Iowa tax filing check, will be conducted on the final candidate.

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov.

Effective July 1st, 2025, all Department of Revenue staff and their household will not be able to play any Iowa Lottery games.

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1. Graduation from an accredited four-year college or university and experience equal to four years of full-time work in program administration, development, management, or operations.
2. Eight years of full-time work experience in program administration, development, management, or operations.
3. All of the following (a and b): a. Four years of full-time work experience in program administration, development, management, or operations; b. A combination of a total of four years of education and full-time experience (as described in part a), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience. Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education.
4. All of the following (a, b, and c): a. Two years of full-time work experience in program administration, development, management, or operations; b. A combination of a total of four years of education and full-time experience (as described in part a), where thirty semester hours of accredited college or university course work equals one year of full-time experience; and c. A combination of a total of two years of graduate-level education and full-time experience (as described in part a), where twenty-four semester hours of accredited graduate college or university course work in a public-service-related area (e.g., public or business administration, social work, law, education, engineering) equals one year of full-time experience. Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education.
5. Current, continuous experience in the state executive branch that includes one year of full-time work as a Public Service Supervisor or comparable specific management-level position.

For additional information, please click on this link to view the job description.