Public Service Manager 1

State of Iowa; Des Moines (IA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Retirement plans

Flexible Spending Accounts

Life insurance

Employee assistance program

Employee discount programs

Job summary

Iowa Department of Health and Human Services (HHS) in Des Moines, IA is seeking a Public Service Manager 1 to lead the Issuance and Registration section. The role supports the Bureau Chief and oversees program management, staff supervision, and policy implementation in a full-time, Monday–Friday schedule.

Responsibilities include performance evaluations, training, contract oversight, and coordination with legal to ensure secure, compliant vital records operations.

Qualifications

• Requires four-year college degree or equivalent experience.
• Experience supervising staff and managing programs.
• Ability to manage multiple priorities and meet deadlines.
• Strong written and verbal communication; public service ethics and confidentiality.

Responsibilities

• Directs and evaluates work of staff; conducts performance reviews and onboarding.
• Oversees Issuance and Registration section operations; ensures security and compliance with laws.
• Sets priorities, oversees contracts, and coordinates with legal and data management teams.
• Serves as Security Coordinator for vital records; implements policy and training.
• Interprets laws and bills affecting vital records; collaborates with Bureau Chief on policy.

Skills

Professionalism

Supervision

Confidentiality

Multi-tasking

Proactivity

Organization

Documentation

Policy implementation

Training delivery

Communication

Collaboration

Education

Four-year college degree

Job description

The Iowa Department of Health and Human Services (HHS), Division of Public Health, Bureau of Health Statistics, is seeking a Public Service Manager 1 to manage the Issuance and Registration section. This position supports the Bureau Chief of the Bureau of Health Statistics. This is a full-time opportunity, Monday-Friday, 8:00 AM to 4:30 PM. This position is located in Des Moines, IA.

Responsibilities:

Directly manages and reviews/evaluates and approves the work of subordinate team members. Responsible for all duties common to supervision such as: writing and conducting performance evaluations and providing constructive feedback based on observations and facts noted; making hiring decisions; providing on-boarding training to new employees; ensuring employees receive on-going training and development; approving leave requests, time sheets and expenses; investigating employee misconduct and making discipline decisions; approving work schedules; assigning work responsibilities to staff; making final determination of work priorities; measuring progress for deliverables; and recommending process changes when appropriate.

Provides oversight to the Issuance and Registration section within the Bureau of Health Statistics by providing program management, supervision, leadership, and coaching for the team members assigned to each program. The Issuance and Registration section provides administration of the registration and issuance of vital records that occur in Iowa.

This position will:

• Set and determine priorities and continual improvement for section function areas
• Oversee contractual agreements within the section
• Coordinate with the Legal Actions and Data Management PSM 1 to support the management of the state vital records database and technology to ensure confidential data is secure and provides for efficient, continuous operations.
• Work with the Attorney General’s Office, HHS legal representation, attorneys, and others necessary to ensure compliance with Iowa law.
• Serve as the Security Coordinator for the Issuance and Registration section. The security coordinator is the person responsible for establishing and implementing security and fraud prevention standards regarding vital events
• Assist in the development of policy issuance and registration of vital records functions of the section
• Direct the work of the program coordinators responsible for county recorder oversight, birth registration, and death registration.
• Interpret and implement bills signed into law that impact record entitlement, issuance, and registration of vital records
• Works closely with the Bureau Chief of Health Statistics in developing, implementing, and evaluating ongoing bureau policies, functions, and activities related to the Issuance and Registration section.

Requirements:

Competencies/Skills

• Professionalism
• Supervision
• Confidentiality
• Ability to multi-task in a fast-paced environment with multiple interruptions
• Ability to be proactive
• Ability to organize, prioritize, track, and follow-up
• Ability to produce clear, well-structured formal documents that consistently adhere to correct grammar, spelling, and punctuation.
• Ability to effectively implement outcome-focused planning
• Attention to detail
• Problem solving
• Excellent verbal and written communication skills
• Ability to effectively collaborate with internal and external customers
• Develop and deliver training

Preference will be given to candidates who have the following:

• Experience in supervising employees
• Demonstrated success in budgeting and fiscal experience
• Strong communication skills for translating technical concepts into actionable programmatic terms for leadership and program staff
• Experience with writing legislative assessments, responding to open records requests, working with attorneys, experience in fraud and/or security planning

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage:Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off:Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans:Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts:Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage:Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program:Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs:Enjoy discounts on a variety of goods and services through our employee discount programs.

Background Checks

Applicants will be required to complete a background check to be considered for this position.

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

All work performed on behalf of Iowa Health and Human Services must occur in the State of Iowa.

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1. Graduation from an accredited four-year college or university and experience equal to four years of full-time work in program administration, development, management, or operations.
2. Eight years of full-time work experience in program administration, development, management, or operations.
3. All of the following (a and b):
   • a. Four years of full-time work experience in program administration, development, management, or operations; and
   • b. A combination of a total of four years of education and full-time experience (as described in part a), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience. Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education.
4. All of the following (a, b, and c):
   • a. Two years of full-time work experience in program administration, development, management, or operations; and
   • b. A combination of a total of four years of education and full-time experience (as described in part a), where thirty semester hours of accredited college or university course work equals one year of full-time experience; and
   • c. A combination of a total of two years of graduate-level education and full-time experience (as described in part a), where twenty-four semester hours of accredited graduate college or university course work in a public-service-related area (e.g., public or business administration, social work, law, education, engineering) equals one year of full-time experience. Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education.
5. Current, continuous experience in the state executive branch that includes one year of full-time work as a Public Service Supervisor or comparable specific management-level position.