Public Sector Experience Advisor

Medallia, Inc.; McLean (VA); On-site; USD 106,000 - 145,000; Full time

Benefits offered by this job

Health & dental benefits

401(k) plan

Disability & life insurance

Paid parental leave

Paid holidays

Job summary

Medallia, Inc. is seeking an experienced EX Advisor to partner with client C-Suite leaders, design and oversee employee experience programs, and guide omni-channel initiatives across multiple journeys. The role emphasizes advisory leadership, governance, and hands-on program management.

You will leverage Medallia and industry methods to deliver measurable business outcomes, mentor teams, and contribute to new EX offerings while supporting thought leadership in customer and employee experiences.

Qualifications

• 8+ years of EX experience in a delivery/practitioner role building and leading employee experience programs.
• 3+ years of CX experience with customer experience programs including relationship, digital, IVR, POS, or other programs.
• Ability to translate technical program updates into formal government-ready formats.
• Federal Client Eligibility and Security Requirements: ability to obtain and maintain required background investigation or clearance.
• Strong familiarity with technology platforms like Medallia and others.
• Willingness and ability to travel as needed to meet client requirements.

Responsibilities

• Partner with clients' C-Suite and stakeholders to understand objectives and priorities.
• Develop trusted advisor relationships with decision-makers and translate trends into initiatives.
• Provide expert guidance during implementation, launch, and ongoing management of EX and CX programs.
• Leverage Medallia and methodologies to design programs across employee journeys.
• Execute engagements including Omni-channel Design, Insights Projects, Assessments, and Change Management.
• Plan and facilitate key meetings such as QBRs and strategic reviews; support executive presentations.
• Interface with executives to influence migration toward omni-channel programs.
• Deliver consultative recommendations from Medallia data and industry knowledge.
• Contribute to development of EX offerings and internal trainings.
• Mentor internal teams to grow EX and omni-channel expertise.
• Support thought leadership via articles, webinars, roundtables, and conferences.
• Design and execute specialized programs to optimize employee and customer experiences.

Skills

EX experience

CX experience

Governance

Change management

Executive presence

Data analysis

Text analytics

Facilitation

R

SPSS

Tools

Medallia platform

R

SPSS

Excel

Job description

Medallia, Inc. is seeking an experienced EX Advisor to partner with client C-Suite leaders, design and oversee employee experience programs, and guide omni-channel initiatives across multiple journeys. The role emphasizes advisory leadership, governance, and hands-on program management.

You will leverage Medallia and industry methods to deliver measurable business outcomes, mentor teams, and contribute to new EX offerings while supporting thought leadership in customer and employee experiences.