Public Sector Customer Success Manager

GitLab; Myrtle Point (OR); Remote; USD 88,000 - 189,000; Full time

Job summary

A leading software company in the U.S. is seeking a Customer Success Manager to partner with Public Sector customers and enhance their experience with the GitLab platform. The position emphasizes customer satisfaction, project management, and the software development lifecycle. Strong communication skills and a solid understanding of Git are essential. This remote role offers competitive pay and benefits.

Benefits

Competitive salary

Flexible Paid Time Off

Comprehensive benefits

Opportunities for professional growth

Qualifications

• Strong understanding of Git, branching strategies, and software development lifecycle.
• Exceptional verbal, written, organizational, and communication skills.
• Prior experience in Customer Success or a similar role focused on customer satisfaction.

Responsibilities

• Partner with Public Sector customers to drive adoption and satisfaction.
• Guide customers through the GitLab platform and best practices.
• Act as a liaison for customer inquiries and collaborate with teams.

Skills

Customer Satisfaction

Communication Skills

Analytical Problem-solving

Project Management

Tools

Git

DevSecOps

Job description

Employer Industry: Software Development and DevSecOps

Why consider this job opportunity:

• Competitive base salary range of $88,200 — $189,000 USD
• Opportunity for incentive pay targeted at up to 100% of the offered base salary
• Flexible Paid Time Off policy to support work-life balance
• Comprehensive benefits to enhance your health, finances, and well-being
• Opportunities for professional growth and development through various support programs
• Fully remote position with the flexibility to work from anywhere

What to Expect (Job Responsibilities):

• Partner with Public Sector customers to transform desired business outcomes into actionable objectives
• Guide customers through the GitLab platform, best practices, and use cases
• Understand the customer journey and assist in future adoption initiatives
• Act as a liaison for customer inquiries, collaborating with various teams as needed
• Manage a portfolio of assigned customers to drive adoption, retention, and satisfaction

What is Required (Qualifications):

• Must be a United States Person (U.S. Citizen, lawful permanent resident, refugee, or asylee)
• Strong understanding of Git, branching strategies, and the software development lifecycle
• Prior experience in Customer Success or a similar role focused on customer satisfaction and retention
• Exceptional verbal, written, organizational, and communication skills
• Project management experience and strong analytical problem-solving skills

How to Stand Out (Preferred Qualifications):

• Familiarity with continuous integration, continuous deployment, and DevSecOps practices
• Experience working with customers relevant to the assigned segment
• Alignment with the employer's values and willingness to work accordingly
• Willingness to travel if necessary and comply with the company’s travel policy

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