Public Sector CTO: Digital Transformation Leader

SupportFinity™; Oklahoma City (OK); On-site; USD 148,500 - 181,500; Full time

Benefits offered by this job

Full state employee benefits

Job summary

SupportFinity™ in Oklahoma City, Oklahoma, is seeking a Chief Technology Officer (CTO) to lead OKDHS's technology functions, ensuring regulatory compliance and delivering measurable service outcomes. This senior leadership role requires a bachelor's degree and six years of experience in technology management, including supervisory experience.

The ideal candidate will have public sector experience with systems like Medicaid and SNAP. Responsibilities include managing technology initiatives, vendor performance, and fostering a strong technology organization.

Qualifications

• Minimum of 6 years of relevant experience, including 3 years in a supervisory role.
• Background in public sector technology management is preferred.
• Experience with systems serving vulnerable populations is a plus.

Responsibilities

• Direct and manage OKDHS enterprise technology functions.
• Ensure technology initiatives deliver measurable improvements.
• Foster accountability and continuous improvement among technology teams.

Skills

Leadership in technology management

Vendor negotiation

Agile practices

Cybersecurity governance

Data quality and governance

Education

Bachelor's degree

Job description

This position is located in Oklahoma City, Oklahoma.

Chief Technology Officer (CTO)

Annual Salary: $165,000.00 + Full State Employee Benefits

Job-Related travel is Occasional - Must possess a valid driver's license and must maintain required car insurance.

Education And Experience (Minimum Qualifications)

Education and experience requirements consist of a bachelor's degree plus six (6) years of relevant professional experience, including three (3) years in a supervisory or administrative capacity, or an equivalent combination of education and experience, consistent with OKDHS executive classification standards.

The strongest candidates will bring 8 or more years leading technical teams in complex government or large-scale service delivery environments, with a proven track record of conducting rapid assessments and delivering concrete improvements within compressed timeframes. Public sector experience, particularly within health and human services, is strongly preferred. Experience with systems serving vulnerable populations such as Medicaid, SNAP, or child welfare is a plus.

Basic Purpose

The Chief Technology Officer is an senior leadership role responsible for directing, overseeing, and managing Oklahoma Human Services’ (OKDHS) enterprise technology functions to ensure operational continuity, regulatory compliance, and measurable service outcomes. This role has a mandate to assess current systems, deliver specific improvements, and build organizational capacity for sustained digital service delivery. Operating with broad administrative and technical discretion to plan, develop, and organize all phases of OKDHS technology work within established state and federal guidelines, the CTO collaborates with agency and State IT leadership to advance secure, modern, and user-centered digital service delivery.

What Success Looks Like In 12 Months

• Technology teams that are healthy, accountable, and clear on their priorities, with team leaders who understand their roles, opportunities, and gaps, and who can translate technical realities into decisions
• A technology roadmap that is actively maintained, tied to agency strategy, and used to make prioritization decisions across the current project backlog
• Measurable progress on agency-identified priority programs, including reduction of the SNAP error rate, as an early proof point of delivery discipline
• A prioritization framework in place so that leadership can make defensible decisions about which of the competing projects advance and which wait
• Improve visibility into technology spending, vendor value, and investment tradeoffs so OKDHS leadership can make informed decisions about where to stabilize, defer or accelerate work
  
  

Key Responsibilities

Deliver Results for Frontline Staff and Agency Programs

• Ensure technology initiatives deliver measurable improvements for frontline staff, partners, and clients, reducing administrative burden and improving service access, with particular focus on priority programs including SNAP error rate reduction and child welfare information systems (CWIS) improvement.
• Oversee vendor performance with an emphasis on outcomes, usability, and delivery of working solutions; identify procurement or contractual quick wins and negotiate vendor performance improvements where delivery has fallen short.
• Embed product- and user-centered thinking into technology planning and delivery across OKDHS programs, setting delivery standards for internal and vendor teams including agile practices, release management, and quality assurance.
• Build confidence in data quality and transparency, clearly communicating where data is reliable for operational and policy decisions and where it is not.
• Focus implementation efforts on reducing frontline burden, improving service execution, and producing measurable gains in priority program outcomes.
  
  

Lead and Develop the Technology Organization

• Serve as the senior-most technology leader for OKDHS, providing direction and oversight to technology directors and senior managers; establish clear role boundaries, accountability, and escalation paths across the technology organization
• Lead and develop OKDHS technology leadership and teams, fostering accountability, clarity of roles, and continuous improvement. Focus on building leaders who understand their roles, prioritize effectively, and translate technical realities into decisions
• Direct enterprise technology planning and prioritization processes to balance operational demands, risk, compliance obligations, and service outcomes across a large and competing project portfolio
• Establish clear technology operating rhythms, decision forums, and escalation paths to improve prioritization, execution discipline and transparency across OKDHS technology portfolio
• Work across program, policy, operations, and external partners to align technology execution with mission needs; seek innovative solutions to achieve improvements in programs and services
  
  

Manage the Enterprise and Translate for Leadership

• Provide oversight of OKDHS's technology landscape, including applications, infrastructure, data platforms, devices, and core IT services, ensuring continuity and resilience of mission-critical systems supporting health and human services programs
• Establish and maintain cybersecurity governance aligned with state and federal requirements, including protection of PII, PHI, and other sensitive data
• Serve as executive steward of the OKDHS technology roadmap, ensuring it is actively maintained, periodically updated, and executed in alignment with agency strategy and approved funding
• Translate complex technical and operational issues into clear, actionable information for executive leadership and non-technical stakeholders; provide leadership with clear options, results, risks, and tradeoffs that distinguish near-term improvements from multi-year transformation efforts
• Enterprise technology modernization, including legacy system transformation and technical debt remediation
  
  

Knowledge, Skills, and Abilities

• Understand how technology decisions across the stack affect frontline workers and the people they serve
• Rapid assessment and diagnosis of technical problems without getting lost in tradeoffs
• Building trust with both non-technical executives and technical staff simultaneously
• Agile and modern digital delivery practices, including low-code and no-code solutions and when to apply them appropriately
• Data governance, quality, and transparency in service of operational and policy decision-making
• Vendor negotiation, performance management, and procurement strategy
• Strategic prioritization across competing initiatives; applying data analysis and performance metrics to organizational problems
• Cybersecurity frameworks and secure system design, including cloud and hybrid architectures
• Change management, and effective leadership of multi-disciplinary teams
  
  

Examples of Past Work

• Assessing a major system modernization project and identifying why timelines kept slipping, including experience replacing or stabilizing a legacy system
• Shifting a waterfall project to iterative delivery with visible user value at each stage
• Conducting user research with caseworkers or frontline staff that directly changed a product roadmap
• Renegotiating vendor contracts to deliver relevant functionality rather than status reports
• Building data quality visibility that helped leadership make evidence-based policy or operational decisions
• Working across departments and with technical leadership to align on user needs
  
  

Special Requirements

• Background check and eligibility for access to sensitive data systems
• Periodic in-state travel may be required
• Compliance with all OKDHS and Office of Management and Enterprise Services (OMES) information security, data governance, and procurement standards
  
  

______________________________

If you have questions, please contact [e-mail]

OKDHS is a Fair Chance Employer.

This is a position in Executive Management.

Announcement Number: 26-RB001

P107926/JR55482

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About the company

Oklahoma Department of Human Services

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