Public Sector Business Analyst: Child Welfare & Data

Cloud and Things; City of Albany, Northern (NY, KY); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Cloud and Things in Albany, NY seeks a Back Business Analyst to assess child welfare systems for NYS clients, identify improvements, and enhance service integration and outcomes.

The role requires strong analytical abilities, stakeholder engagement, and the ability to translate needs into technical requirements for system enhancements. Exempt position with compensation aligned to experience.

Qualifications

• 5+ years of experience as a Business Analyst across multiple organizations.
• Experience in child welfare, social services, or public human services programs.
• Ability to gather needs from diverse users including caseworkers, managers, and families.
• Ability to communicate effectively with both technical and non-technical staff.
• Knowledge of how state and local agencies collaborate to deliver services.

Responsibilities

• Assess current child welfare systems to identify gaps and improvement opportunities.
• Facilitate meetings with departments of social services and staff to gather requirements.
• Document workflows and processes across agencies to identify integration points.
• Analyze performance data to recommend data-driven solutions for better outcomes.
• Translate programmatic needs into technical requirements for system enhancements.

Skills

Stakeholder engagement

Analytical skills

Communication

Data interpretation

Education

Bachelor's degree or higher in related field

Job description

Cloud and Things in Albany, NY seeks a Back Business Analyst to assess child welfare systems for NYS clients, identify improvements, and enhance service integration and outcomes.

The role requires strong analytical abilities, stakeholder engagement, and the ability to translate needs into technical requirements for system enhancements. Exempt position with compensation aligned to experience.