Public Safety Telecommunicator - Trainee

Forsyth County

Cumming (GA)

On-site

USD 42,000 - 56,000

Full time

13 days ago

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Job summary

Forsyth County in Georgia seeks an entry-level Public Safety Telecommunicator to answer and respond to calls on the 911 system. You will train in-house and progress toward independent, responsible work under supervision, handling emergency and non-emergency calls, dispatch information, and coordination with agencies.

Daily duties include monitoring multiple frequencies, logging data, providing pre-arrival instructions per EMD guidelines, and assisting other jurisdictions as needed.

Qualifications

High school diploma or GED; supplemented by little or no previous experience or training.
Must successfully pass a background investigation.
Typing speed of 35 words per minute required.
Must possess and maintain a valid Georgia driver's license.
MUST BE U.S. Citizen for POST requirements.

Responsibilities

Receives calls on the County's emergency 911 system, including emergency TDD calls, and language lines; obtains information from callers; administers pre-arrival instructions per EMD guidelines.
Monitors status of response; confirms incident addresses and references MSAG and maps; contacts wrecker services and utility companies as needed.
Logs incoming calls and dispatch information into an automated system; utilizes GCIC/NCIC terminals; records information and maintains files.
Monitors multiple radio frequencies and cameras; responds to in-person requests for services or records; assists other jurisdictions as requested.

Skills

Typing 35 wpm

Active listening

Calm under pressure

Education

High school diploma or GED

Tools

GCIC terminal

CAD terminal

GIS

TDD

Job description

Position Information The purpose of this classification is to receive and respond to calls coming into the County's emergency 911 communication system. This classification is an entry-level, trainee position. A Public Safety Telecommunicator's work is expected to progress along a continuum of responsibility beginning with participation in an in-house training program and ending with the knowledge, skills, and abilities to perform the essential functions of a Public Safety Telecommunicator, Senior in a fully competent, responsible, and independent manner. All work is performed under close supervision of senior officers. Some essential functions require completion of certification or training modules. Essential Functions The following duties are normal for this position. The omission of specific statements of certain duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Participates in in-house training and attends training courses as assigned to learn the basics of emergency communications as well as policies and procedures pertaining to local operations; studies manuals, policies, and other materials; shadows senior officers to observe work and learn processes; and demonstrates proficiencies and understanding of training modules and work components as required. Receives calls on the County's emergency 911 system, including emergency TDD calls, and language lines: obtains information from callers; works to keep caller calm; maintains conversation with caller to obtain/verify pertinent information, to administer pre-arrival instructions in accordance with Emergency Medical Dispatch (EMD) guidelines, and to provide comfort until assistance arrives; re-establishes calls on 911 hang-ups; monitors status of response; confirms address of incident and references the MSAG and maps; and contacts wrecker services and utility companies as needed. Receives non-emergency calls: provides information, answers questions, takes messages, and/or transfers/connects calls to appropriate staff, department, extension, service, or agency; provides the general public with directions/referrals, answers to citizen complaints/concerns, and other information requested regarding the community or situation. Logs incoming calls and dispatch information into an automated system; utilizes Georgia Crime Information Center (GCIC) and CAD terminals; enters information pertinent to incoming calls, dispatched agencies, response time and actions taken; modifies, locates, maintains, saves, and/or clears files/records within database; and records information manually into appropriate logs when computer is out of service. Contacts various other departments to resolve problems such as malfunctioning streetlights, downed street signs, road hazards, water/gas line breaks, roadway debris, or power outages. Monitors multiple radio frequencies and cameras while answering/processing telephone calls or other radio frequencies and responding to in-person requests for services or records; monitors alarm systems at specific locations. Assists other jurisdictions as requested; contacts Georgia Emergency Management Agency (GEMA), Georgia State Patrol (GSP), Department of Natural Resources (DNR), Department of Family & Children's Services (DFACS), Department of Juvenile Justice (DJJ), and/or surrounding law enforcement agencies for assistance when needed. Handles inquiries on driver's licenses (OLNs), vehicle identification numbers/tags, warrants/summons, stolen articles/property, wanted/missing persons, and guns. Notifies appropriate personnel, supervisors, and/or command staff of critical emergency situations, weather-related information from weather radar, and/or problems with communications, GCIC, or other computer equipment. Maintains assorted logs detailing daily activity, including wrecker service, warrants, CAD system dispatching, messages, GCIC/NCIC entries/retrievals of information, facsimiles, and teletypes. Performs various administrative support activities: enters, updates, and retrieves information from databases; enters law enforcement information into databases; maintains communication logs; queries data bases upon request; researches warrant information, driver's licenses and tags; submits information to appropriate staff; replenishes various forms, changes computer paper, and shreds confidential material; disseminates information to various departments; taking repossession and vacation notices; completes, prepares, processes, and/or files a variety of forms, teletypes, legal documents, requests, reports, correspondence, and other documentation associated with the daily routine of the position; and maintains files and administrative records. Operates a GCIC terminal, Cad terminal, telephones, telecommunications device for the deaf (TDD), fax machines, shredders, a personal computer, utilizes geographical information system (GIS), and general office equipment as necessary to complete essential functions, to include the use of emergency communications software, word processing, spreadsheet, database, or other system software; Cooperates with federal, state, and local law enforcement agencies and its officers/representatives when activities are related to investigations within County jurisdiction. Additional Functions This classification is designated as a safety sensitive position which is subject to random drug and alcohol testing and any other drug testing methods as stated in policies adopted by Forsyth County concerning drug and alcohol. Performs clerical support tasks, which may include, but shall not be limited to, making copies, sending/receiving faxes, locating telephone numbers and addresses, researching and contacting business/residence callouts, or contacting magistrate court/judge as needed; performs housekeeping tasks. Minimum Qualifications Performs other related duties as required.

High school diploma or GED; supplemented by little or no previous experience or training.
Must successfully pass a background investigation.
Typing speed of 35 words per minute required.
Must possess and maintain a valid Georgia driver's license.
MUST BE U.S. Citizen for POST requirements.

Supplemental Information Hiring Process For 911 Center Submit a completed application online application. Application will be sent to the 911 Center for review. If you are selected to continue the process you will be sent an additional packet of information to complete and will be contacted to schedule the next step in the process. Steps

Successfully complete a typing test.
Successfully complete CritiCall Testing, which measures the underlying skills needed to be a Telecommunicator. (Allow one day)
In-person interview. (Allow one day)
Complete a lie detection examination and criminal history check. (Allow one to two weeks to arrange and complete)
Successfully pass a rigorous background check. (Allow at least two weeks in most cases)
Successfully complete a psychological evaluation. (Allow one to two weeks to arrange and complete)
Successfully complete a medical examination, to include a vision and hearing assessment. (Allow one day)
Successfully complete a drug test. (Allow one to three days)
Total estimated time for the entire application process is at least 30-45 days. Depending on the number of applicants that are being processed there may be a longer wait between steps.
Candidates not selected for employment will be notified by email of our decision. In the event you are not accepted for employment at this time, you will be eligible to reapply after one year from the date of the notification letter.

Benefits Provided By Forsyth County To Full-time Employees Personal Leave Accrual Personal Leave Shall Be Accrued As Follows 0 - 4 Years - 20 days per year - 6.16 hours per pay period 5 - 14 Years - 25 days per year - 7.70 hours per pay period 15+Years - 30 days per year - 9.24 hours per pay period Observed Holidays New Year's Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving (2), and Christmas (2). Medical Insurance The Forsyth County Board of Commissioners offers employees a choice of two medical plans offered by Aetna and a plan offered by Kaiser Permanente.

Aetna Choice POS II - $2000 Individual Deductible (Basic Plan)
Aetna Choice POS II - $1000 Individual Deductible (Plus Plan)
Kaiser Permanente HMO- $0 Individual Deductible

Dental Insurance The Forsyth County Board of Commissioners offers two dental plans from Delta Dental:

Base $1,000 Plan
Buy-Up $1,500 Plan

Vision Insurance The vision plan offered by Forsyth County Board of Commissioners is administered by Aetna and will offer office visit copays for exams, as well as copays for lenses, frames, and contacts. Basic Life & AD&D Insurance The Forsyth County Board of Commissioners recognizes the importance of basic life insurance for all of its employees. The Board provides term life insurance and accidental death and dismemberment (AD&D) protection for each full‑time employee. This is a County-paid benefit. Disability Insurance – Short Term and Long Term 100% paid by Forsyth County. Eligibility begins date of hire. Short Term Disability – 60% of weekly earnings to a maximum of $1,000.00 a week. Eligibility begins 14 days after an accident or sickness and has a benefit period of 24 weeks. Long Term Disability – 60% of monthly earnings to a maximum of $5,000.00 a month. Eligibility begins at 26 weeks to coordinate with the end of Short Term benefits and continues 24 months (Own Occupation). Additional Life Insurance And AD&D Rates vary based on amount of coverage selected. Additional life insurance may be purchased for employee, spouse, and children. Retirement Plan (401K) Fully vested at five years of employment – 20% graduated vesting annually. Eligible to begin contributions immediately upon hire. Six Months through One Year of County Service Forsyth County matches your contributions, dollar for dollar, up to 5% of your pay. That’s a 100% return on the first 5% of pay you save. Years One through Five Forsyth County “seeds” your account with 5% of your pay each year, and matches 100% of what you contribute, up to 5% of your pay. Years 5 through 10 The County continues its automatic “seed” contribution of 5% of pay, matches up to the first 5% of pay that you contribute, then adds a 50% match up to the next 5%. After 10 Years of Service You continue to receive a 100% County match on the first 5% of pay you contribute, and 50% on the next 5% of pay you save. But now, the automatic contribution the County makes to “seed” your account each year increases to 7.5% of your pay. 01 Do you have a high school diploma or a G.E.D?

02 Failure to accept the acknowledgement statement below will result in your employment application being rejected. Your application for this employment opportunity will not be considered if you do not abide by the statements below. COMPLETED APPLICATION ACKNOWLEDGEMENT: I acknowledge that I must complete all sections of the employment application. I understand that failure to enter all relevant work experience in the work history section of the application will result in rejection of my employment application. I also understand that I must include three professional references to whom I am not related. Furthermore, I understand that Forsyth County does not accept resumes in lieu of completed applications.

Yes, I acknowledge this statement
No, I do not acknowledge this statement

03 Have you ever tried or used an illegal drug (according to GA Law) or a prescription medication not personally prescribed to you? (Illegal drugs and/or prescription medications include, but are not limited to, marijuana, cocaine, heroin, angel dust/PCP, LSD/acid or other hallucinogenic, crack, opium, Quaaludes, speed, crank, mushrooms/peyote, ecstasy/MDMA, Ice, hashish, steroids, crystal, methadone, morphine, valium, etc.)

04 If you answered "YES" to question #3, please list the drug or medication (not personally prescribed to you) that you tried or used and the most recent date tried or used. If you answered "NO" to question #3 the enter "NA". 05 How many years ago, from today's date, did you last use, distribute, manufacture an illegal/non prescribed drug?