Public Safety Telecommunicator

University of Illinois at Urbana-Champaign; Urbana (IL); On-site; USD 36,000 - 41,000; Full time

Job summary

The University of Illinois at Urbana-Champaign Division of Public Safety is seeking a Public Safety Telecommunicator to serve as the initial contact with the public by phone and in person. The role involves logging and disseminating emergency and non-emergency information to police, fire departments, and campus units, using radio, telephone, and computer terminals.

Applicants must have a high school diploma or equivalent and be able to type 25 WPM.

Qualifications

• High school diploma or equivalent.
• No felony conviction or crime involving moral turpitude.
• Ability to operate radio and telephone equipment in a fast-paced center.
• Typing speed 25 net words per minute.
• Ability to use computer terminals and police records systems.
• Ability to exercise initiative and independent judgment.
• Willingness to work shifts, including holidays and weekends.

Responsibilities

• Receives and interprets calls, logs and disseminates messages to police, fire, and campus units.
• Operates communications center equipment to transmit emergency and non-emergency messages.
• Accesses LEADS/NCIC and other data systems to gather or verify information.
• Monitors campus security systems and alerts personnel as needed.
• Supports training of new Telecommunicators and manages secure access to facilities.

Skills

Radio equipment knowledge

Telephone operations

Typing 25 WPM

Independent judgment

Shift work willingness

Attention to detail

Disaster/incident response

Public safety procedures

Education

High school diploma or equivalent

Tools

LEADS

NCIC

Police records systems

Job description

Public Safety Telecommunicator

Division of Public Safety

The Division of Public Safety is now accepting applications for a Public Safety Telecommunicator. The Public Safety Telecommunicator works in a fast-paced and potentially stressful environment serving as the initial contact with the public, both by telephone and in person. They receive and transmit messages and information for police and fire departments using telephone, radio, and /or computer terminal equipment. Telecommunicators provide assistance to several other departments on campus including Facilities and Services and Housing. This position requires a degree of initiative and independent judgement within procedural boundaries in responding to a variety of situations. There is potential exposure to unpleasant dispatches/report/conversations related to violent crimes. As essential personnel, the Public Safety Telecommunicators are required to work in-person without the ability to work remotely. It is imperative that people in this role are reliable and willing to work holidays and weekends.

Duties & Responsibilities:

• Receives and interprets in-coming citizen complaints, inquires, and reports of emergency and non-emergency situations; logs, coordinates, disseminates, and maintains records of messages; may initiate police reports of incidents; originates and disseminates information regarding safety and well-being of law enforcement officers, firefighters, and citizens.
• Operates equipment of a communications control center to receive and transmit police business and emergency messages; may monitor and provide base-station service for multiple police, security, and fire radio channels.
• Operates terminal connected to federal, state, or local law enforcement information systems (such as Law Enforcement Agency Data System, LEADS, National Law Enforcement Telecommunications System; or National Crime Information Center) and a departmental computer to enter or retrieve information for the purpose of gathering, verifying, or maintaining data; interprets responses of the data systems; recognizes malfunctions of the terminal and assists system personnel in the correction of problems.
• Utilize and operate secure cameras throughout the campus district and disseminate pertinent safety and welfare concerns to police officers.
• Compose and sends emergency and non-emergency information to the campus via the Illini-Alert system. Makes emergency notifications at the direction of supervisory personnel, as well as by procedure.
• Assists in the training of new Telecommunicators.
• Controls access to police station by requiring proper identification and/or escort to unauthorized visitors.
• Processes routine police enforcement documents and records. Review Police Officer reports and entries in the records management systems making updates and data corrections as needed.
• Operates and monitors the control center of a computerized fire and security alarm system.
• Monitors and retrieves information from the card access system usage within Housing.
• Monitors local weather warning system and broadcasts severe weather notices.
• Performs related duties as assigned.

Minimum Qualifications:

• No record of conviction of a felony or a crime involving moral turpitude.
• High school diploma or equivalent.

Knowledge, Skills and Abilities:

• Working knowledge of all radio and phone equipment housed within the communications center.
• Working knowledge of typewriter keyboard layout and ability to type at a rate of 25 net words per minute.
• Working knowledge of computer terminal operation and application.
• Working knowledge of selected police and fire policies, procedures, and terminology.
• Working knowledge of police records systems.
• Working knowledge of police and fire alarm systems.
• Working knowledge of Law Enforcement Agency Data System (LEADS).
• Ability to practice regular and reliable attendance.
• Ability to take initiative and use independent judgment within procedural boundaries.
• Ability and willingness to do shift work which may include holidays and weekends.
• Ability to adapt to changes in the work environment.

Appointment Information

This is a 100% full-time Civil Service 1164 - Police Telecommunicator position, appointed on a 12-month basis. The expected start date is as soon as possible after the close of the search. The collective bargaining agreement sets a wage of $25.80/hr. For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.

This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodation portal, or by contacting the Office for Access & Equity at 217-333-0885, option #1, or [e-mail].

Requisition ID: 1038059
Job Category: Administrative Support
Apply at: https://jobs.illinois.edu