Public Safety Telecommunicator

Davita Inc.; New Brunswick (NJ); On-site; USD 45,000 - 62,000; Full time

Job summary

Rutgers University is seeking Public Safety Telecommunicators for their Police Department in New Brunswick, NJ. This full-time position involves monitoring communications, dispatching assistance, and providing medical instructions. Applicants must possess a high school diploma, be certified 9-1-1 operators or obtain certification within 90 days, and display effective communication and client service skills.

Benefits

Health coverage

Paid leave

Retirement plans

Educational benefits

Life insurance

Employee discounts

Qualifications

• Must be a certified 9-1-1 operator or obtain certification within 90 days.
• Background checks, physical, and psychological exams are mandatory.
• Continuing education is required to maintain certifications.

Responsibilities

• Monitor and coordinate communications with police and emergency services.
• Handle after-hours calls for facilities maintenance requests.
• Provide pre-arrival medical instructions for 9-1-1 calls.

Skills

Effective communication

Data recording

Client service skills

Ability to work various shifts

Education

High school diploma or equivalent

Job description

Position Details

Position Information

Recruitment/Posting Title	Public Safety Telecommunicator
Job Category	AFSCME 1761 (COLT)
Department	IPO-Rutgers Police-New Bruns.

Overview

The Division of Institutional Planning & Operations (IP&O) employs approximately 2,700 staff and handles institutional initiatives and operations across New Jersey, including planning, facilities, public safety, emergency operations, environmental health, transportation, housing, and retail services.

Posting Summary

Rutgers University seeks Public Safety Telecommunicators for the Police Department. Key duties include monitoring and coordinating communications with university police, emergency services, external partners, handling after-hours facility requests, managing inquiries, dispatching assistance, providing medical instructions, and maintaining departmental computer systems.

• Monitor and coordinate communications with police, emergency services, and external partners, including 9-1-1 calls.
• Handle after-hours calls for facilities maintenance requests.
• Respond to in-person, text, app-based, and phone inquiries from the public.
• Dispatch assistance as needed.
• Provide pre-arrival medical instructions for 9-1-1 calls.
• Maintain various computer systems, including Records Management, NextGen 9-1-1, CAD, and Text to 9-1-1.

Additional Details

• FLSA: Nonexempt
• Grade: 17
• Salary Range: $45,027 - $61,320
• Benefits include health coverage, paid leave, retirement plans, educational benefits, life insurance, and employee discounts. For more info, visit http://uhr.rutgers.edu/benefits/benefits-overview.
• Position is full-time, 40 hours/week, with flexible shifts including weekends, nights, holidays, and occasional overtime.
• Union: AFSCME - Local 1761 COLT
• Employment is under a 12-month staff appointment, with PERS pension eligibility.

Qualifications

• High school diploma or equivalent plus two years clerical experience.
• Must be a certified 9-1-1 operator or obtain certification within 90 days.
• Effective communication, data recording, client service skills, and ability to work various shifts are required.
• Background checks, physical, and psychological exams are mandatory. Continuing education is required to maintain certifications.

Preferred Qualifications

• Experience in radio communications, dispatching, and computer systems is preferred.

Posting Details

• Posting Number: 25ST0140
• Open Date: 01/23/2025
• Application Deadline for AFSCME members: 01/31/2025 at 9:00 a.m. Outside applications accepted.
• Location: Rutgers University-New Brunswick, New Brunswick, NJ

Pre-employment and Other Conditions

Employment contingent upon successful screenings, including background checks and immunizations. Rutgers complies with immunization policies and values diversity and equal opportunity in employment.