Public Safety Technical Coordinator

Castle Rock, CO; Castle Rock (CO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive benefits package

Free membership to the Recreation Center

Job summary

The Town of Castle Rock is seeking a Technical Lead for public safety projects to analyze requirements and troubleshoot technology issues. This role requires excellent communication skills and the ability to liaise between various stakeholders throughout the project's lifecycle.

Ideal candidates hold a Bachelor’s degree in Information Technology and have 2-3 years of relevant experience. The position offers competitive compensation and a supportive work environment focused on innovation and public service.

Qualifications

• 2-3 years experience in computer networking and hardware/software support.
• Ability to learn new technologies quickly.
• Valid Colorado driver’s license required.

Responsibilities

• Lead public safety project lifecycle from research to support.
• Analyze technical requirements for projects and troubleshoot issues.
• Communicate effectively with customers and vendors.

Skills

Networking knowledge

Technical support skills

Communication skills

Team collaboration

Education

Bachelor's degree in Information Technology

Tools

Computer hardware and software

Job description

Town Hall 100 N. Wilcox Street Castle Rock, CO 80104, USA

Description

The Town of Castle Rock’s future and the quality of that depend on the choices we make today. Do you want to be part of a team that makes decisions that work now while preserving and protecting Castle Rock’s identity and quality of life for the future? We value teamwork, cooperation, and quality communication. We strive to provide exceptional public service to our customers and encourage creativity and innovation. We welcome anyone who shares those values to apply.

Working for the Town of Castle Rock includes:

• The opportunity to make a difference in our community
• Competitive total compensation with an excellent benefits package
• Free membership to the MAC or Recreation Center
• Public Service Student Loan eligible employer

Department: The Town of Castle Rock’s Division of Innovation and Technology (DoIT) plans and maintains the Town’s information systems. Employees in this division are dedicated to improving business processes and prioritizing technical projects according to the Town’s strategy and goals.

• Serves as technical lead throughout the lifecycle of public safety projects from research through fruition, and ongoing support.
• Analyzes the technical requirements of all public safety projects. Troubleshoots technology problems during project implementation.
• Effectively communicates with customers, vendors, and technical support personnel both within and external to the Town. Listens to and explains customer needs and complex technical issues to all affected parties.
• Participates in and understands the implementation of complex, technical systems. Participates with vendors and project teams in detailed discussions of technical requirements and design.
• Participates in vendor contract negotiations, project execution, and transition to maintenance agreements.
• Makes recommendations for improving the overall system goals of stability, performance, and availability within police and fire departments.
• Identifies and makes recommendations regarding solutions that provide cost savings and/or productivity enhancements to public safety departments through better use of existing technology.
• Evaluates projects for return on investment and strategic value to the Fire and Police departments.
• Provides user support for all public safety computer equipment and applications, and assists in public safety network administration. Performs installation, configuration, upgrades for system components and application software, troubleshooting, initial network and server support, and user instruction.
• Manages public safety helpdesk tickets through proper organization and prioritization. Maintains standards through documentation and cross‑training of other DoIT employees.
• Responsible for managing endpoint‑protection, purchasing approved hardware and software, and managing relationships with partnering governmental agencies.
• Provides timely and accurate reporting on goals.
• Monitors industry direction and trends. Stays abreast of technology needs, and recommends upgrades or conversions to new technology.
• Performs other duties as assigned or required.
• Provides support to other departments as assigned.

Minimum Qualifications:

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education: Bachelor’s degree in Information Technology or a closely related field.

Experience: Two to three (2‑3) years’ previous experience and/or training involving computer networking and hardware/software support in a technical environment; or an equivalent combination of education, training, and experience.

Required License(s) and/or Certifications: Valid Colorado driver’s license.

Knowledge, Skills, and Abilities

• Willingness and ability to actively demonstrate Town of Castle Rock values.
• Knowledge of computer hardware and software, telephony, routers, servers and data structure.
• Demonstrated ability to quickly learn new technologies and applications.
• Fundamental understanding of networking.
• Ability to understand and communicate mission critical technical needs of public safety departments and ability to convey technical information to the customer in a non‑technical and common descriptive manner.
• Ability to establish and maintain effective working relationships with supervisor, fellow employees, and vendors.
• Ability to work effectively independently and to collaborate as a strong team member.
• Excellent time management skills including ability to effectively advance multiple projects at one time.
• Ability to utilize a variety of advisory and design data and information, such as software and hardware manuals, networking manuals, technology publications, and the Internet.
• Ability to drive to and physically access various work sites.

Physical Demands:

• Sedentary work for long periods of time
• Occasional physical work including a ability to move and lift equipment weighing up to 50 lbs.
• Occasional lifting, carrying, walking and standing
• Occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and stop, kneel, crouch or crawl
• Frequent hand/eye coordination to operate personal computer and office equipment
• Vision for reading, recording and interpreting information
• Speech communication and hearing to maintain communication with employees and citizens
• Works primarily in a clean, comfortable environment

Equipment Used:

• Uses general modern office equipment, to include keyboard, 10‑key adding machines, and telephones
• This position may require the incumbent to occasionally use personal equipment (e.g., vehicle, cell phone, tools, etc.) in the course of their employment

Must satisfactorily complete a criminal background check and fingerprint analysis prior to commencing employment.

The Town of Castle Rock is an Equal Opportunity Employer.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.