Public Safety Supervisor

aah; Manitowoc (WI); On-site; USD 39,000 - 59,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

aah is seeking a Security Officer Healthcare to provide professional security services at Manitowoc County - Public Safety. The role supports a patient-centered environment with strong adherence to safety and policy, guiding a shift team during routine and emergency situations.

The position requires an Associate's degree in criminal justice or related field, 5 years in security/public safety, and 3 years in a lead role. Licensure and certifications are specified in the job details.

Qualifications

• Associate's degree in criminal justice or related field.
• 5 years of security/public safety experience; 3 years as a lead officer.

Responsibilities

• Provide security services with a customer-service approach and professional conduct.
• Maintain team atmosphere with mutual respect, collaboration, and open communication.
• Coach teammates; deliver feedback to build resiliency and creative thinking.
• Present a professional, service-oriented appearance; ensure safety rules and regulations are followed.
• Oversee shift performance; coordinate with departments to meet goals and address security concerns.
• Assign tasks, document work, approve incident reports, and conduct shift briefings.

Skills

Emotional intelligence

Compassionate responses

Patient safety

Team collaboration

Education

Associate's degree in criminal justice

Job description

Department

11926 AMC Manitowoc County - Public Safety

Status

Full time

Benefits Eligible

Yes

Hou rs Per Week:

40

Schedule Details/Additional Information:

M-F Normal Business hours.

Pay Range:

$28.55 - $42.85

Major Responsibilities:

• Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.
• Creates a team atmosphere based on mutual respect, collaboration and open communication.
• Acts as a coach for teammates, providing feedback that builds resiliency and fosters creativity of thinking.
• Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor. Is alert, observant, and ethical. Complies with and enforces all safety and security rules and regulations.
• Oversees performance of the shift's routine and emergency responsibilities. Collaborates with staff, leadership, and other departments to accomplish organizational goals, resolve security concerns, share information, monitor customer satisfaction, and provide education and training.
• Prioritizes and assigns tasks to accommodate shifting demands and resource pressures. Confirms work documentation in the electronic record. Approves incident reports. Conducts shift briefings to ensure accurate communication and handoff.
• Coordinates emergency response planning and practice with other Departments and Units. Ensures that after action reviews accomplished and documented.
• Provides liaison with community police, fire, and government officials. Conducts major investigations relative to accidents, thefts, injuries, and other incidents. Conducts investigation/reviews of situations that require a threat assessment.
• Performs administrative requirements. Responsible for KRA results; provides input to and implements the budget, administers policies and procedures, conducts inspections and audits to identify vulnerabilities and hazards; corrects deficiencies identified by third party inspections, audits, and regulatory surveys, meets state and federal compliance regulations (e.g., DNV, Environment of Care chapter of the Joint Commission on Accreditation of Health Care Organizations, CMS, OSHA, etc.).
• Maintains current Department training standards in radio communications, verbal de-escalation, stabilization, CPR, application of clinical restraints, conducted energy weapon (Taser), to include training on any/all department-issued equipment and/or requirements identified in the Annual Training Plan.
• Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

Licensure, Registration, and/or Certification Required:

• Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role. Recertification is not required.
• For North Carolina teammates, an Unarmed Guard License issued by NC Private Protective Services must be obtained within 1 year and maintained through training and competency assessments.
• NIMS Compliance Certification
• Stop the Bleed Certification must be obtained within 1 year of hire date.
• A valid driver's license issued by the Division of Motor Vehicle.
• Firearm Owners Identification (FOID) Card issued by the Illinois State Police or Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
• Certified in Conducted Energy Weapon (e.g. TASER) use within 90 days of hire and periodically thereafter.

Education Required:

Associate's degree in criminal justice or related field is required or obtained within and approved and agreed upon timeframe .

Experience Required:

Typically requires 5 year s of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving complex issues that pose a potential risk to patients, visitors, teammates and/or property . 3 years of experience as a lead officer.

Knowledge, Skills & Abilities Required:

• An above average level of emotional intelligence, including empathetic and compassionate responses to teammate, visitor, and patient incidents.
• The ability to function in a work environment in which we maximize teammate talent, treat each other with respect, and care for one another like family and with kindness.
• A daily commitment to patient-centered safety practices.
• Collaborative work with medic