Public Safety Officer

aah; Burlington (WI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

40 hr academy

On-site training

Job summary

Advocate Health in Burlington, Wisconsin, is seeking a full-time Security Officer to provide safety services with a customer-service approach. You will patrol interior and exterior areas, identify hazards, and assist patients, visitors, and staff while upholding policies and training.

The role requires reacting to emergencies, de-escalating incidents, coordinating with law enforcement, and documenting incidents with timely reports.

Qualifications

• Minimum 1 year of experience in security/public safety or customer service.
• Ability to respond to emergent situations and resolve issues.
• Strong emotional intelligence and empathy.

Responsibilities

• Provide security services with a customer-service approach.
• Patrol interior and exterior areas to identify hazards.
• Assist with traffic control and crowd management.
• Respond to emergency and crisis situations.
• Liaise with law enforcement and first responders.
• Prepare timely incident reports.

Skills

Customer service

Emotional intelligence

De-escalation

Calm under pressure

Collaboration

Education

High school diploma or GED

Job description

Department:

11926 AMC Burlington - Public Safety

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

• Week 1
• Sunday2p-2a
• Wed 2p-10p
• Thursday 2p-10p
• Thurs 2p-2a
• Week 2
• Mon 2p-2a
• Tues 2p-10p
• Wed 2p-10p
• Sat 2p-2a
• 4-day workweek, every other weekend
• 40 hr academy, 120hrs on-site training

Pay Range:

$21.85 - $32.80

Major Responsibilities:

• Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.
• Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor. Is alert, observant, and ethical. Complies with and enforces all safety and security rules and regulations. Maintains Department uniform and equipment in good repair.
• Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including but not limited to inspections to identify vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches. Assists team members, patients, and visitors by providing information, directions, and physical help. Ensures traffic control, monitors conduct of visitors on premises and confronts unauthorized persons for questioning.
• Prevents, responds to, and investigates workplace violence. Responds to service calls, such as combative or threatening patients or visitors and team member incidents.
• Serves as a primary resource for de-escalation, utilizing use of force when necessary (e.g. conducted electrical weapon (CEW), handcuffing.)
• Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.
• Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury.
• Investigates incidents that occur on Advocate Health property and completes timely and accurate reports. Addresses and escalates complaints to the appropriate leader and provides supporting documentation.
• Performs liaison rounding duties to cultivate close partnerships with all departments and units. Delivers security awareness education to team members to leverage their assistance in the overall security of the site.
• Liaisons with federal, state, and local law enforcement and first responder agencies. Coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.
• Maintains current Department training standards in radio communications, verbal de-escalation, hemorrhage control (e.g. "STOP the BLEED"), CPR, application of clinical restraints, conducted energy weapon (e.g. TASER), to include training on any/all department-issued equipment and/or requirements identified in training academy and the Annual Training Plan.
• Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance.

Licensure, Registration, and/or Certification Required:

• Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role. Recertification is not required.
• A valid driver's license issued by the Division of Motor Vehicle.
• For Illinois teammates must have completed State of Illinois 20-hour Basic Security Officer course.
• For Illinois teammates: Firearm Owners Identification Card (FOID) issued by the Illinois State Police.
• For Wisconsin teammates: Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
• Certified in Conducted Energy Weapon (e.g. TASER) use within 90 days of hire and periodically thereafter.

Education Required:

High school graduate or GED.

Experience Required:

Typically requires 1 years of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, teammates and/or property.

Knowledge, Skills & Abilities Required:

• An above average level of emotional intelligence, including empathetic and compassionate responses to teammate, visitor, and patient incidents.
• The ability to function in a work environment in which we maximize teammate talent, treat each other with respect, and care for one another like family and with kindness.
• A daily commitment to patient-centered safety practices.
• Collaborative work with medical staff and external law enforcement, as appropriate.
• The ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment for everyone in the facility.
• The ability to interact with peers wit