Public Safety Software Support Specialist I

Mark43; Guin (AL); Remote; USD 45,000 - 65,000; Full time

Job summary

Mark43 is hiring a Software Support Analyst to join a frontline customer support team. You will interact with public safety professionals to improve product understanding and experience, collaborating with internal teams to convey user perspectives.

The role emphasizes problem solving and service excellence across multiple channels. We value a proactive, detail‑oriented approach, comfort with both Windows and MacOS, and availability for occasional weekend work.

Qualifications

• Minimum of 2 years of professional software support experience.
• Strong troubleshooting skills and customer empathy.
• Experience with Zendesk and/or JIRA preferred.
• Proficiency with Microsoft Office & Google Suite.
• Knowledge of Windows and MacOS environments.

Responsibilities

• Provided excellent customer support via multiple channels.
• Handled requests from customers via email, phone, and chat.
• Troubleshot and replicated software issues.
• Escalated issues to engineering and project management teams.
• Assisted in testing of new features as they are developed.

Skills

Customer support

Troubleshooting

Windows OS

MacOS

Communication skills

Tools

Zendesk

JIRA

Microsoft Office

Google Suite

Job description

Mark43 is hiring a Software Support Analyst to join a frontline customer support team. You will interact with public safety professionals to improve product understanding and experience, collaborating with internal teams to convey user perspectives.

The role emphasizes problem solving and service excellence across multiple channels. We value a proactive, detail‑oriented approach, comfort with both Windows and MacOS, and availability for occasional weekend work.