Public Safety Officer - Security

hhccareers; Torrington (CT); On-site; USD 42,000 - 60,000; Full time

Job summary

Hartford HealthCare's Charlotte Hungerford Hospital in Torrington is seeking a Public Safety Officer to provide customer service and maintain a safe environment for patients and visitors. The role includes patrols, responding to incidents, and documenting activities.

Candidates should have a valid CT Guard Card, a valid driver’s license, and proficiency in reading, writing, and speaking English. Preferred candidates may have more than one year of relevant experience and CPR/First Aid training.

Qualifications

• Customer-focused service mindset and the ability to handle diverse situations.
• Strong problem-solving skills and calm decision-making in emergencies.
• Attention to detail and ability to document incidents accurately.
• Discretion and good judgment in sensitive environments.
• Multilingual abilities are a plus.

Responsibilities

• Provide professional customer service to patients, visitors, families, staff and clinicians.
• Patrol facilities and respond to safety concerns with prompt action.
• Investigate hazards, maintain logs, and document incidents and reports.
• Coordinate with law enforcement and first responders as needed.
• Follow established safety guidelines and communicate with supervisors.

Skills

Customer service

Problem solving

Attention to detail

Discretion and good judgment

Multilingual

Job description

Work whereevery momentmatters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here.

We invite you to become part of Connecticut’s most comprehensive healthcare network.

Charlotte Hungerford Hospital is a 122-bed, general acute care community hospital located in Torrington, Connecticut, that serves as a regional health care resource for the 100,000 residents of Litchfield County and Northwest Connecticut. CHH offers personalized attention from an expert team of caregivers and physicians that utilize advanced technology and clinical partnerships in a convenient, safe and comfortable patient environment.

Job Summary

Public Safety Officers serve as front line guardians to the Hartford HealthCare Community by providing customer service and ensuring our environments are safe, secure and more prepared for all of our patients, visitors, colleagues, clinicians and physicians. Public Safety Officers are equipped to prevent hazardous situations with their presence, respond and manage hazardous and emergency situations and provide support and resources when situations are successfully managed.

• Provides professional, customer service focused assistance to the HHC Community including patients, visitors, families, colleagues, clinicians, physicians, and the first responder community, among others.
• Patrols and rounds facility to identify concerning activity, safety concerns or other problems. May be assigned to fixed areas to check credentials, provide information or directions. When assigned to mobile patrols, operates vehicles in a safe manner complying with all traffic and safety rules.
• Provides a timely response, uses problem solving to take appropriate action to manage and investigate security incidents and hazards.
• Maintain current knowledge of instructions, policies and procedures and performs work in accordance with these guidelines.
• Shares information with other Public Safety Officers, maintains accurate activity logs and completes reports and documentation.
• Partners with law enforcement and other first responders when circumstances warrant.
• Informs supervisor or other leadership of unusual situations and request additional assistance as needed.
• Completes other duties as assigned.
• One (1) year of relevant experience (public safety, corrections, emergency medical services, military) required.
• Valid driver’s license required.
• Valid CT Guard Card required.
• Ability to read, write, speak and understand English required.
• Two (2) years of relevant experience preferred.
• Basic First Aid and CPR preferred.
• Crisis Prevention Institute (CPI) preferred.
• Management of Aggressive Behaviors (MOAB) preferred.
• Multilingual preferred.
• Ability to exercise discretion and use good judgment to perform duties promptly and consistently with little direction based on the current circumstances.
• Focused on providing an exceptional experience to our patients, customers, staff, organizations, and internal and external partners.
• Ability to analyze and solve a variety of difficult situations, problem events, emergencies.
• Attention to detail and ability to handle tasks independently.
• Basic to intermediate computer and technology skills, electronic tools and resources.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.