Public Safety Officer - Security

Hartford HealthCare; Manchester (CT); On-site; USD 40,000 - 56,000; Full time

Job summary

Hartford HealthCare is seeking a Public Safety Officer in the Greater Manchester Region, CT. The role includes frontline customer service and ensuring a safe environment for patients, visitors, colleagues and clinicians.

responsibilities include patrols, responding to incidents, documenting activities, and coordinating with first responders. Requires a high school diploma, 1 year relevant experience, and CT Guard Card with intent to obtain within 90 days.

Qualifications

• High school diploma or equivalent required.
• 1 year of relevant public safety or patient-facing service experience preferred.
• Valid CT Guard Card or plan to obtain within 90 days of hire.
• Ability to read, write, speak and understand English.

Responsibilities

• Provide customer service-focused assistance to patients, visitors, families and staff.
• Patrol facility and monitor for safety concerns; manage credentials and directions as needed.
• Respond promptly to incidents, assess hazards, and take appropriate action.
• Maintain knowledge of policies and procedures; document activities clearly.
• Coordinate with law enforcement and first responders when required.
• Communicate unusual situations to supervisors and request additional support as needed.
• Perform other duties as assigned.

Skills

Customer service

Communication

Attention to detail

English proficiency

Education

High school diploma

Tools

Basic computer skills

Job description

Location Detail: 71 Haynes Street (10627)

Shift Detail: 12a-8a, every other weekend and every other holiday

Work where every moment matters.

Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

The Greater Manchester Region has approximately 2,500 employees. It includes Manchester Memorial Hospital, a 249-bed community hospital, Rockville General, a campus of Manchester Memorial Hospital, a 102-bed facility, a large multispecialty provider group and visiting nurse services. The Greater Manchester Region serves a region of 300,000 people in 19 towns.

We are a small community hospital where your voice is heard! We believe in sharing ideas and working with staff to create innovative ideas to improve employee engagement and patient care.

Job Summary

Public Safety Officers serve as front line guardians to the Hartford HealthCare Community by providing customer service and ensuring our environments are safe, secure and more prepared for all of our patients, visitors, colleagues, clinicians and physicians. Public Safety Officers are equipped to prevent hazardous situations with their presence, respond and manage hazardous and emergency situations and provide support and resources when situations are successfully managed.

Key areas of responsibility

Provides professional, customer service focused assistance to the HHC Community including patients, visitors, families, colleagues, clinicians, physicians, and the first responder community, among others.

Patrols and rounds facility to identify concerning activity, safety concerns or other problems. May be assigned to fixed areas to check credentials, provide information or directions. When assigned to mobile patrols, operates vehicles in a safe manner complying with all traffic and safety rules.

Provides a timely response, uses problem solving to take appropriate action to manage and investigate security incidents and hazards.

Maintain current knowledge of instructions, policies and procedures and performs work in accordance with these guidelines.

Shares information with other Public Safety Officers, maintains accurate activity logs and completes reports and documentation.

Partners with law enforcement and other first responders when circumstances warrant.

Informs supervisor or other leadership of unusual situations and request additional assistance as needed.

Completes other duties as assigned.

Qualifications

Requirements and Specifications:

Education

• High school diploma or equivalent

Experience

• One (1) year of relevant experience in service to the public or patients (public safety, corrections, first responder, military, mental health worker/technician or other similar healthcare patient facing role)
• Related volunteer or degree programs may be substituted for experience based on hiring manager discretion

Licensure, Certification, Registration

• Valid driver’s license and an excellent driving record
• Valid CT Guard Card or documentation of submission of CT Guard Card application with expectation to receive CT Guard Card within 90 days of hire

Language Skills

• Ability to read, write, speak and understand English

Knowledge, Skills And Ability Requirements

• Ability to exercise discretion and use good judgment to perform duties promptly and consistently with little direction based on the current circumstances.
• Ability to read and understand oral and written instructions, effectively communication information.
• Demonstrate a positive attitude in support of the organization’s mission, vision and values.
• Focused on providing an exceptional experience to our patients, customers, staff, organizations, and internal and external partners.
• Ability to analyze and solve a variety of difficult situations, problem events, emergencies.
• Attention to detail and ability to handle tasks independently.
• Basic to intermediate computer and technology skills, electronic tools and resources.

We take great care of careers

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving colleagues-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.