Public Safety Officer

Cowles Real Estate; Spokane (WA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Free parking

Company-paid uniforms

Job summary

Cowles Real Estate is seeking a Public Safety Officer for River Park Square in downtown Spokane. The role involves active patrol across multiple buildings, responding to incidents, and maintaining safety for thousands of patrons and employees.

The position requires mobility, weather resilience, and the ability to work a 3pm–11pm / 11pm–7am shift with a drug screen and safety-sensitive duties. Company-paid training and benefits accompany the role.

Qualifications

• High school diploma or GED required or preferred with related experience.
• Ability to read safety rules and procedures.
• Strong communication and customer service skills are essential.

Responsibilities

• Conduct foot patrols of the property and garages, including stairs, roof areas, and perimeters.
• Respond to incidents quickly and professionally with patrons and staff.
• Uphold safety policies to maintain a secure environment.
• Maintain daily activity blotters and document incidents accurately.
• Monitor CCTV systems with exacqVision software.
• Handle mail delivery and building access procedures.

Skills

Customer service mindset

Communication skills

Problem solving

Reading safety rules

Teamwork

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

exacqVision CCTV

Job description

Spokane is a city immersed in natural beauty that offers big city-worthy attractions while still maintaining a charming and unique smaller city personality. And at the center of the community is River Park Square, a Cowles Real Estate property, and downtown Spokane's premier shopping, dining, and entertainment destination.

Position Title: Public Safety Officer

Status: Full-time

Salary: $20–21/hr (+ $3/hr shift differential for overnights)

Hours: 3pm–11pm | 11pm-7am

Other: Free parking, company-paid uniforms

About this role:As a Public Safety Officer, you'll be a visible, trusted presence at the heart of downtown Spokane. You'll help keep River Park Square, West 809, and 600 buildings safe and welcoming for the thousands of patrons and employees who rely on them every day — responding to situations with confidence, professionalism, and care. This is an active, highly mobile security position. Officers spend most of each shift standing and walking throughout a large, multi-building property, patrolling parking garages, stairwells, back-of-house areas, exterior perimeters and, occasionally, roof areas. Officers must be able to:

• Stand and walk for extended periods
• Climb stairs repeatedly throughout a shift
• Work indoors and outdoors in all weather conditions
• Respond quickly on foot to incidents anywhere on the property
• Occasionally bend, stoop, push, pull, and lift or move equipment for security operations, special events and emergency response

Each officer has their own patrol and post responsibilities, and we look for people who are confident working independently. But no one here works alone. Officers stay in constant radio contact, respond together, and back each other up whenever a situation calls for it. When things get difficult, you'll have a team right behind you.

River Park Square is a busy downtown property, and no two shifts are the same. Officers regularly handle rule violations, trespassing, disruptive behavior, behavioral-health crises and other situations that call for sound judgment, clear communication and skilled de-escalation. The work is challenging, and we want you to know that up front. We also want you to know that you'll be supported by experienced teammates who handle these situations together every day.

This position is classified as a safety-sensitive position & will require a drug screening.

What you’ll do:

• Conduct foot patrols throughout RPS, the RPS garage, West 809, and 600 buildings — including common areas, back hallways, stairwells, roof areas, and building perimeters
• Be a calm, capable resource for patrons and mall employees in both emergency and non-emergency situations
• Uphold and enforce safety policies to maintain a secure environment for everyone
• Maintain accurate daily activity blotters
• Monitor CCTV systems using exacqVision software
• Operate trash and cardboard compactors
• Communicate via two-way radio
• Answer phones and engage professionally with the public
• Deliver mail to The Spokesman-Review
• Manage building access through locking/unlocking procedures
• Keep your composure and professionalism in tense or challenging situations
• Maintain a sharp, professional appearance
• Document incidents accurately using the appropriate forms
• Other duties as assigned

On a rotating or as-needed basis:

• Fire watch
• Opening and closing the RPS garage
• Occasional maintenance and housekeeping duties
• Assist with setup and teardown for special events

What you’ll bring to the team:

• A genuine commitment to customer service — you anticipate needs, prioritize satisfaction, and handle differing opinions with tact and respect
• The ability to stay solution-focused and earn trust even in difficult situations
• Strong comprehension skills — comfortable reading safety rules, operating instructions, and procedure manuals
• Clear written and verbal communication, including the ability to write routine reports and speak confidently with groups
• Solid practical problem-solving skills and adaptability when situations don't come with a clear-cut answer
• Comfort working with various formats of instruction — written, oral, diagrams, or schedules
• High school diploma or GED, with at least 6 months of related experience or training preferred
• Basic computer proficiency, including Microsoft Outlook, Word, and Excel

Certifications we’ll provide (company-paid):

• CPR Annual Certification
• First Aid and AED Training
• Handcuffing and Pepper Spray Training

What we offer:

We're a family-owned and operated organization with deep roots in the Spokane community — and we take care of our people the same way we take care of our neighbors. We set you up for success with the tools, training, and support you need from day one.

• A friendly, collaborative, and professional team culture
• Competitive wages and a comprehensive benefits package including Medical, Dental, Vision, 401K matching, Employee Assistance Programs, and more
• A genuine commitment to work/life balance, with Vacation Days, Sick Time, Paid Holidays, and Floating Holidays

Cowles Company is an Equal Opportunity & Second Chance Employer.

All candidates selected for hire will be required to submit a background check.

Drug testing is applicable to safety-sensitive positions.