Public Safety Officer

Aurora Health Care; Kenosha (WI); On-site; USD 42,000 - 60,000; Full time

Job summary

Aurora Health Care is seeking a Security Officer to deliver patient-centered security services in a hospital environment. You will patrol facilities, identify risks, and coordinate with staff to protect patients, visitors, and teammates.

The role requires emotional intelligence, calm decision-making under pressure, and the ability to de-escalate conflicts while upholding safety policies. Experience in healthcare security is a plus.

Qualifications

• High school diploma or GED required.
• 1 year of security, public safety, or customer service experience preferred.
• Security Certification (CHSO) or equivalent preferred where applicable.

Responsibilities

• Provide security services with a customer-service approach, following policies and training.
• Inspect for vulnerabilities, hazards, and fire conditions during patrols.
• Assist patients and visitors with information, directions, and help.
• De-escalate and respond to emergencies and workplace violence.
• Coordinate with law enforcement and first responders as needed.
• Maintain training standards and department equipment, and conduct rounds.

Skills

Emotional intelligence

De-escalation

Customer service

Team collaboration

Calm under pressure

Education

High school diploma or GED

Tools

Radio communications

TASER

Job description

Major Responsibilities

Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.

Major Responsibilities

Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.
Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service- oriented appearance and demeanor. Is alert, observant, and ethical. Complies with and enforces all safety and security rules and regulations. Maintains Department uniform and equipment in good repair.
Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including but not limited to inspections to identify vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches. Assists team members, patients, and visitors by providing information, directions, and physical help. Ensures traffic control, monitors conduct of visitors on premises and confronts unauthorized persons for questioning.
Prevents, responds to, and investigates workplace violence. Responds to service calls, such as combative or threatening patients or visitors and team member incidents.
Serves as a primary resource for de-escalation, utilizing use of force when necessary (e.g. conducted electrical weapon (CEW), handcuffing.)
Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.
Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury.
Investigates incidents that occur on Advocate Health property and completes timely and accurate reports. Addresses and escalates complaints to the appropriate leader and provides supporting documentation.
Performs liaison rounding duties to cultivate close partnerships with all departments and units. Delivers security awareness education to team members to leverage their assistance in the overall security of the site.
Liaisons with federal, state, and local law enforcement and first responder agencies. Coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.
Maintains current Department training standards in radio communications, verbal de-escalation, hemorrhage control (e.g. “STOP the BLEED”), CPR, application of clinical restraints, conducted energy weapon (e.g. TASER), to include training on any/all department-issued equipment and/or requirements identified in training academy and the Annual Training Plan.
Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance.

Licensure, Registration, And/or Certification Required

Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role. Recertification is not required.
A valid driver’s license issued by the Division of Motor Vehicle.
For Illinois teammates must have completed State of Illinois 20-hour Basic Security Officer course
For Illinois teammates: Firearm Owners Identification Card (FOID) issued by the Illinois State Police.
For Wisconsin teammates: Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ)
Certified in Conducted Energy Weapon (e.g. TASER) use within 90 days of hire and periodically thereafter.

Education Required

High school graduate or GED

Experience Required

Typically requires 1 years of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, teammates and/or property.

Knowledge, Skills & Abilities Required

An above average level of emotional intelligence, including empathetic and compassionate responses to teammate, visitor, and patient incidents.
The ability to function in a work environment in which we maximize teammate talent, treat each other with respect, and care for one another like family and with kindness.
A daily commitment to patient-centered safety practices.
Collaborative work with medical staff and external law enforcement, as appropriate.
The ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment for everyone in the facility.
The ability to interact with peers with positive intent and create innovative solutions through collaborative relationships.
Must successfully pass background investigation, drug screen, pre-placement physical post-offer, pre-employment

Physical Requirements And Working Conditions

Must sit, stand, walk, and drive throughout the workday and must lift up to 35 lbs. occasionally.
Must be able to push/pull with 35 lbs. of force.
Have 20/20 vision in both eyes or correctable to 20/20 with corrective lenses in both eyes.
May be exposed to mechanical, electrical, chemical, explosive, and radiation hazards. Protective clothing must be worn as necessary.
Operates all equipment necessary to perform the job.
Frequent exposure to aggressive behavior and emotionally charged situations.
Must be able to handle personal stress and possible violence.
Must be physically fit and able to walk all areas of the facilities and grounds, to restrain those who need restraint and be able to assist clinical teammates with lifting patients of all sizes.

Preferred Knowledge, Skills & Abilities

Behavioral Threat Assessment knowledge
Use of Force Review
Crime through environmental design awareness
Ability to present material and facilitate meetings

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.