Public Safety Manager

ASM Global; North Carolina; On-site; USD 65,000 - 85,000; Full time

Job summary

Legends Global is seeking a dedicated Public Safety Supervisor to protect guests and staff at the Greater Columbus Convention Center. You will oversee security operations, coordinate EMS and law enforcement needs, and supervise Public Safety Event Staff during large gatherings.

The role requires a high school diploma, strong communication, and proven leadership in a venue setting. You will work with Show Management to ensure safety, compliance, and exceptional guest experiences.

Qualifications

• Public safety background with law enforcement, military, fire, or EMS.
• Experience coordinating event security at large venues.
• Ability to supervise staff and manage crowds.

Responsibilities

• Oversee daily operations of the Public Safety Department.
• Schedule staff and coordinate with event management.
• Direct visitors and enforce safety procedures.
• Prepare quotes and invoices for client requests.
• Maintain reports and incident documentation.
• Ensure excellent guest service and confidentiality.

Skills

Public Safety

Security Management

Leadership

Communication

Report Writing

EMS coordination

Education

High School Diploma or GED

Tools

CCTV monitoring

Fire Alarm System knowledge

MS Office

Job description

LEGENDS GLOBAL

Legends Global is the premier partner to the world’s greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you?

JOB SUMMARY

Participates in the day-to-day functions of securing, directing, and promoting security and public safety in the Greater Columbus Convention Center. The Campus includes 6 Parking Areas, 2 food courts, 4 exhibit halls, 6 ballrooms, more than 50 meeting rooms within 2 million square feet of space. Responsible for the Public Safety Department. Plans and manages crowd control procedures for all events. Schedules and Supervises Public Safety Event staff and directs their duties as coordinated with Event Management. Responsible for overseeing, all events related Public Safety/Security Staff, which includes all Third party contractors.

ESSENTIAL FUNCTIONS

• Perform regular and routine rounds of facility; noting and correcting unsafe or insecure conditions, and takes further and immediate action to correct conditions as needed
• Complete detailed reports on activity during shift
• Files written reports on incidents
• Maintains daily log of activities
• Verify all reports are filed in a timely manner and that all reports are accurate as to their content of facts
• Direct visitors, deliveries and related personnel to proper areas, notifies related departments of visitor/delivery arrival/departure
• Provide crowd management and assist with crowd movement
• Follow established code of conduct and safety procedures
• Challenge unauthorized personnel in restricted areas
• Operate and monitor computerized fire alarm system and surveillance camera
• Take appropriate action in the event of an emergency
• Coordinates EMS needs with Local Fire Department or outside agency
• Coordinates Law Enforcement needs with Columbus Police Special Duty Coordinator
• Coordinates Fire Department needs with Columbus Fire Department
• Coordinates Executive protection details with Local, State, Federal, and Private agencies
• Assist with scheduling Public Safety Event Staff as coordinated with Show Management/Event Manager
• Assist in new hire training
• Maintain staffing levels as dictated by event needs
• Oversee the day-to-day operations of the Public Safety Department
• Supervise Public Safety Event Staff
• Maintain a positive and proactive attitude.
• Provide superior customer service. Ensure that direct reports receive the essential training so that they also provide superior customer service
• Must have the ability to interact with guests in a friendly, courteous and polite manner. This will include initiating contact with guests within 10 feet – i.e. smiling, saying “Good Day” or helping when needed.
• Attend Campus meetings, as applicable and needed.
• Schedules Public Safety Event Staff as coordinated with Show Management/Event Manager based on Client needs or requests.
• Prepare quotes for client approval.
• Submit invoices to Events Department for payment from client.
• Maintains staffing levels as dictated by event needs.
• All other duties and responsibilities as assigned by Assistant General Manager.

Knowledge

Public Safety/Security Background, including but not limited to Law Enforcement, Military, Fire, or Emergency Medical Service Background. Event Coordination/Management from a Convention Center or similar venue.

Job Requirements: (Some may not be required, but preferred)

• High School Diploma/GED

• Surveillance (CCTV) Skills, preferred but not required

• Working knowledge of Security and Public Safety functions

• Customer Service Techniques

• Fire Alarm System

• Basic Knowledge of Microsoft Office Applications

• Must be able to always use a Two-Way radio

• Must always maintain a professional appearance

• Must be able to keep information confidential

• Valid State driver’s License with no more than 4 points

• Must be able to pass pre-employment Background check.

• Must be able to work various shift schedules based on event needs. (Including but not limited to, nights, weekends, holidays and shift work.)

Required upon hire or within 120 days of hire if not certified.

• NIMS Incident Management Level 1 (IML 1)
• CPR, First Aid, AED (maintain through employment)
• Obtain security license under the Ohio Department of Public Safety (maintain through employment)

• Minimum 6 years’ experience in Public Safety Field, including but not limited to Law Enforcement, Military, fire, Emergency Medical Service or Security
• Minimum 4 years’ supervisory/field training supervisor experience in Public Safety field, including but not limited to Law Enforcement, Military, fire, Emergency Medical Service or Security (years may be combined)
• Minimum 4 years’ supervisory experience in Convention Center or similar venue (years may be combined)

Skills/Aptitudes: Must possess oral and written communication skills and be able to follow instructions; able to qualify under existing state security guidelines; physical ability to walk, climb steps, stand/walk for up to 8 hours; must be fluent in English language; must be willing and able to work with a wide variety of individuals from varying socioeconomic backgrounds; attention to detail; conflict resolution skills preferred.

Working Conditions

May be exposed to adverse weather conditions for long periods of time; ability to work flexible hours in addition to normal business hours as needed; must be able to lift and carry up to 50lbs; must be able to stand for long periods of time. May be exposed to physical confrontations.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor